How can we provide SS when the error happens when we click the package we want to buy and then error warning appears then nothing happens (while in fact it deduct my remaining prepaid amount).
I already send the email to firstname.lastname@example.org a day ago but still haven't receive any reply, so I don't know if my mail/report have been processed or not.
Here are my mail, already following the template needed.
My id 141421219
Time of payment 8 October 2018 12:31
I just want to buy 150+15 ss one time, but why I got charged 2 times without receiving any ss?
I just checked with my local provider and they said my prepaid got deducted 2 times (without any notification from email and got no additional ss)
Usually when I buy ss I'll get notification from google play and email@example.com.