WEBNOVEL_OFFICIAL Wouldn’t it have been more customer friendly to continue with subscriptions as is, not allow more enrollments, and then move current subscribers over to the new program once launched?
In anticipation of the subscription program, you all aggressively locked down the previously free chapter of novels, reduced the number of free chapter prior to using spirit stones, pushed several translations and original novels to premium, and offered a 1st month discount to entice enrollment.
The fact is that with the premium model, it would cost hundreds of dollar to finish a single novel. There were several novels that I anticipated picking up again and have caught up on many stories I let go because of costs. And now I feel angry, because I feel cheated of a cost effective way for me to enjoy the content, even though $25 per month is more than I spent on average.
Going forward, I hope you’d do more to engage customers and ensure the minimum impact to readers when changes like this are made. The way your company is going about making changes to your services makes the impression that you all believe that we need you more than you need us.