Has anyone else has issues with the privilege program like it’s making you repurchase chapters that you already read and bought I’ve already spent more than 2,000 points trying to get my chapters back
Privilege program
Yes which is why ill be seeking legal action. I paid 60 dollars for privileges less then 2 weeks ago plus the cost of each chapter unlocked.... this app is a scam/rip off
Same thing happened to me. I wasted my spirit stone as well. There should be a chat room for help with issues like these if possible. I tried to search for help on refunds but nothing is found. I wonder where all our $ goes when there are no access to its own customer for assistance when things are related to $. If they want webnovel to have more customer satisfaction, I suggest a better customer service through webnovel apps.
They don't understand the meaning of purchased...once we have purchased those chapters how can you lock that again...if every month we have to pay then they should mention that we are renting those chapters not purchased....I wouldn't have paid 4000ss on those books knowing that I would be stuck again...oh no not stuck but backtracked
Moon_Rise Same problemes for the privilege chapters for Super Gene
Same here. Already had privelege for 15 chaps and come Aug 1, I bought another 5 chaps for 250ss but cannot access. Keep getting a server error. Gggrrrrr
Also encountered this, purchased additional chapters and now I can't access them suddenly.
In the fine print when you purchase privileges it breaks most of these concerns down for you. I recently purchased some myself so I know that as of 2-3 days ago the fine print prompt that pops up when you go to unlock privileges explains most of your concerns.
You pay to get the privilege to unlock a certain amount of chapters (depending on the stones spent and the popularity of the novel) for a month. That time is measured not by a month timer but by the actual calendar. So if you buy privileges on July 31st you will loose those privileges on August first. It’s in the fine print, not super clear but it’s there.
After your privileges run out you are no longer allowed the privilege of reading ahead any longer. The chapters are still unlocked and will become visible to you at the rate the novel refreshes normally. For instance I purchased 5 chapters worth of privileges of the lord of mysteries. I read them and then lost my privileges on Aug 1st. I can no longer read 5 ahead and will have to wait for 5 chapters to release normally until I catch up to where I skipped ahead to with privilege last month. In my case it’s 2 chapters a day so in about 3 days I will be able to read new chapters again.
In the interim while I wait if I was to go out and buy privileges again it would only unlock what is in the queue again. So I would get mostly chapters that I have already payed privileges for last month until more are released or I buy more privileges. This is also stated clearly in the fine print.
I know that for me as the chapters I unlocked with privileges have come available to everyone they are still unlocked.
I am not defending the policies because I can see issues with them myself. The policies at least when I purchased privileges recently were fairly clear if you took your time and read through them slowly. I thought I would share what I gleaned from my experience and study of the policy, feel free to correct me if I mistated anything. Hope that helps clear some things up.
I demand a refund. It said I could read 50 advance chapters and so I bought it and now I could only read 1, i am contacting my lawyer tomorrow if Qidian has not messaged me directly with a refund or releases those 50 chapters.
BigMike72 tks so I will not read new chapters for super gene for a month.
DarkPriest I know!!!!!! You get ahead in the short term but are froze out in the long term. It’s the unfortunate reality of the system. If only we were super wealthy and could stay in “privleges” every month. Then our impatient and consumer selves could be as up to date on our favorite books as anyone who reads English! #shorttermgains=longtermpains
I'm renewing my privilege just today since my previous privilege are expired I think. Because, if not expired I'll just upgrade it. But the problem is, when the new chapter are released I can't even read it and I need to upgrade my privilege that I just purchase a moment ago. Is anyone have problems like me?
CKtalon i did provided with screen shots but you left me in the dark cktalon senpai... btw i am 70 ears old man cktalon senpai how old are you
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This program seems really jank. Qidian has been sketchy since the beginning though guys. I watched them screw over translators when stories came from different sites from the very beginning before chapters were locked.
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CKtalon I just talked to my lawyer and I was told to say this, if it is a per month service that I am paying for then it is for access to 50 new advances chapters per month. Since if that is not the case you have broken Icelandic law, and I am able to sue.
It is illegal in the EES trading area and iceland to sell the same product twice to a consumer.
So now you tell me how your company is going to fix this.
KingDerp I think your lawyer is misleading you (And this is coming from someone trained as a lawyer). You my have an argument about the timing of access IF you purchased right at the start as there was confusion, which webnovel have clarified now and have better information about it with clear warnings. However I would guess you have accepted the compensation offered in a SS gift which you negate your claim for any compensation as you have already accepted compensation.
Importantly now, and while I do think it could be explained better all you are paying for with privilege access is the right for the designated time (Now clearly expressed as a calendar month) to know the chapter titles for your level over and above that released to those without privilege access. You can then pay, as per normal to read the chapter.
Your argument seems to be I got 50 chapters over and above those without privilege access in July. Now for August with privilege access not only should I have the 50 chapters above a person without privilege access but as I have paid for that now I am entitled to another 50 chapters (ie 100 chapters ahead of those without privilege access). I struggle to see how anyone could force this to be how someone is required to work (Labour law breaches anyone being forced to satisfy your interpretation).
Talk about being self indulgent and selfish attitude. You sound like a child who has had a lollipop or toy taken from it. You do not if you do not purchase privilege access in subsequent months loose the chapters you accessed or the names of the upcoming chapters you just cannot open or see the newer release of chapters until the release to those without the access catch up.
It is this attitude that will drive the original authors and translators trying to make this a career away and we will all lose out. No author or translator could keep up with your interpretation of the privilege access.
I purchased on one favourite novel privilege. I loved the early access but I have opted not to take it out again on that novel but will on another to support the author. I am fine not having access to additional release chapters until the release to non privilege readers catches up.
Yes I may be selfish myself and want to eventually make writing my career (giving up the day job that I dislike) so my opinion may be bias, but from my legal studies and old maxim applies here CAVEAT EMPTOR or buyer beware. But I wish you the best with your claim even though I see it being doomed!
KingDerp BTW I am here not for long and I'm mainly a writer who's more familiar with WN's Chinese business model so do you mind if I confirm the details: is it like here even without privilege service, when you just want to spend ss unlocking the chapters, the unlocked chapters will expire after one month and you will have to pay for it again if you want to read it?
klmorgan
Exploitative abuse:
This type occurs whereby a dominant firm using dominant position to exploit consumers without losing them through conduct like price increase and production limitation. There is no legal definition of ‘exploitative abuse’ under Article 102 but it can be taken as ‘any conduct that directly causes harm to the customers of the dominant undertaking’. Without barriers to entry, the market is likely to be self-corrected by competition because monopoly profits will attract new competitors to enter the market. However, the Guidance does suggest that the Commission will intervene where the conduct is directly exploitative of consumers (for example, charging excessively high prices).
Excessive price:
Price set significantly above the competitive level. Article 102 explicitly bans unfair pricing which has been understood as to cover the excessive pricing. The charged price must be excessive and unfair to be abusive. The test used was stated in the United Brands case that whether the charged price has no reasonable relation to the economic value of the product supplied and exceeds what the dominant undertaking would have obtained in a normal and sufficiently competitive market.
Fiona_Singer The thing is 
the chapters don't expire in the privilege. Even if you don't repurchase the privilege, you'll still get to read the chapters you purchased last month before the normal releases catch up. There will be a section bellow the privilege button that says "Privilege chapters purchased" highlighted in orange which you can read.
and no, if you've paid for a chapter with SS. It stays unlocked.
KingDerp I have read your other posts. We have similar provision in Australia plus I had a brief look at the EU laws so I could understand what you were arguing (but I am not an expert in this area of law).
Yes it is designed to protect consumers for exploitation, but it also protects companies who realise consumers may have been misled if the are proactive. Webnovel were when they realise the issue. They provide a rebate of a percentage of the cost for the privilege access without you being downgraded and reworked the disclosure information to be clearer and installed a warning.
Your complaint is more that you have an interpretation aand as it was not delivered so it is exploitive behaviour. That is not exploitive behaviour, it is simply a difference of opinion.
It was always clear to me that privilege access was to see chapters titles in advance of that released to people without that access and you had to pay for the chapters themselves. Plus it was clear that it was for a specified time frame.
Stop, look at the situation and consider have they acted to protect consumers. They have. Just because you do not like the cost do not complain, as authors have some role in this. Do you blames them as being exploitive. I would guess not.
I have the same problems.. It is frustating now.. I thought I just waste my money. I dont read anything about it will be open only for such period.. Can we get out stone back????
Like many people here I really love to read the books. So I purchased the privilege to stay reading books 50 ahead. This I have zero problem with. Now I find out that I will not be staying 50 chapters ahead. The system is set up to screw you over by over to re-purchase "Privilege" again after 30 days plus the additional stones per chapter. Come on really you are going to actively screw over your customers monthly? There is absolutely zero chance I will repurchase into the privilege status and just wait to get screwed over again. Please fix this issues and yes it is a MAJOR FREAKING ISSUE.
1) Purchase into the "Privilege" status for a book translation
2) This should set the person for that book at a +Number of chapter privilege ongoing
3) Absolutely not screw over your customer and drop there privilege purchase to repurchase the same thing monthly.
Sticker I can see your point. You do not loose the chapters you had accessed at the end of the month if you do not rebut, it is just keeps ahead.
Question if you look at Privilege as being like a Patron account where you could get early access for a time to chapters does it change your view? That is how I interpreted the system when I read the information.
BigMike72 this issue is with the bullshit taking place. I've filed a complaint with my countries ombusdman because this app at this point is highly illegal. It border lines theft. When i first purchased my privilege package it stated that i would have one months access. It didnt state that my privileges would reset after the last day of the month. The fact that they haven't provided customer support makes things worse. I'm currently waiting for a response from the ombudsman.
Either way im going back to other sites like wuxiaworld for my reading fix. Would rather support independants then greed.
I purchased the advance read for Hello mr. General the next month I have purchase again to keep what I already purchase and to read on or wait till it catches up. I again purchase enough just to read the advance BUT NO I HAVE TO PURCHASE THE SAME AMOUNT THAT SUCKS BAD ENOUGHT THIS PLACE IS OVER PRICED AS IS.
NOT HAPPY AT ALL.
LET ME YOU GUY LIFE LESSON
A CABLE COMPANY MONOPOLIZED FOR YEARS BECAUSE NO ONE ELSE WAS AVAILABLE TODAY THEY ARE OUT OF BUSINESS BECAUSE OTHERS THAT ARE BETTER PRICED CAME.LET SEE IF YOU ARE IN BUSINESS YEARS FROM NOW. YOU SHOULD TREAT YOUR CUSTOMERS RIGHT NOT DISHONESTLY.————————————————
8 days later
klmorgan I appreciate your reply to my post. Simply put the Patron system should stay on Patron site not here. The way the system is setup at the moment is absolutely horrible to say the least. I have spent quite a bit of cash on the site because I like the site it was fair. With the new system you implemented something that is simplest from a customer perspective. No one in their right mind wants to keep paying for the same thing over and over.
The system should run like the following:
1: Chose to purchase privilege for a book up to 50 chapters
2: Customer that purchased the privilege Status at the current additional number of chapters
3: Example: Customer "A" purchased 10 additional chapters. From that point on the customer will be 40 chapters behind the Author release stock going forward.
4: Example: Customer "B" purchased 50 additional chapters. From that point they are reading active releases from the Author at the same cost as normal purchases.
Please fix the system it is broken. Great idea horrible application of the concept.
Sticker I get where you are coming from and as a reader I can understand the frustration with it.
I seriously debated about the privilege system, and dipped my toes into it on one novel at 5 chapters ahead. I saw it as support for the author.
The frustrating thing as a reader is seeing novels with so many chapters there and knowing there release rate is how long at a level it would take to get there.
When I decided with my contracted novel to add privilege access I decided that there would be two levels, one half a week ahead and the other a week. Given in the first weekend of the month I release bonus chapters the worst a privilege access reader will have to wait to see new chapters is 6 days if they opt in the following month not to renew their privilege access.
But I each month my privilege access readers will have something for them alone, if they want to take it up. This month I gave them an email address to use and towards the end of the month the will get the chance to read the synopsis for my new Novel and some chapters from it. Next month it will be something else.
I looked at Patron and decided that as an original author it was too messy to use but this is easier for me, who is time poor as I have to work full time and dreams of becoming a full time writer to manage as I only have the one platform to manage.
Moon_Rise yes,i purchase a novel,not all chapter in one novel,but the case is i purchase it with my own money so why it is gone in my library.
