- Edited
I am an author and I deleted reviews when:
The reviews are only used for EXP, by writing *UTY$$)(&%$% and the score is less than 4 or 5 stars. If they were gonna use my novel for EXP, they better do it decently and not ruin my novel rating by giving me 1 star.
The reviewers write hurtful things because they are mean and just basically lowly human beings. I can't sleep if I keep thinking about the hurtful reviews, so I had to protect my sanity. Example would be: 2 stars review saying "I loooooove the novel, but I won't give it good rating for fear it would contracted by Webnovel and therefore I have to pay for it."
I had two reviews like this in the past and they got me soooo depressed. I wanted to be contracted! It was my dream to be a full time author.
The review was soooo entitled. One time there was a 3 star review saying "This is one of the best novels I've read in Webnovel, but the author is a liar and lazy. She often published her chapters late at night or didn't keep her promise for mass release" (I am a liar??? In 90 days time I published 110 chapters.. and prolly 300k words in 4 months. Do the math.)
Some people can be really evil and hurtful.Sometimes the readers don't understand how reviews work. They would give 1 star and said "I loooooove this novel. It's awesome!"
Are you for real???One reader was only on chapter 0 and gave me 4 stars, writing "I don't like it. The story is average. If you have a good taste like me, you'll understand what I mean."
Even though it was 4 stars, I didn't see any added value and I also thought it might be just another EXP review. There was nothing about what is good or bad from my novel, and what I could improve on, or what other readers could learn from their review. So I deleted it.
So, yeah... I do delete bad reviews, but only when it was justified. My novel's rating is 5.0 from 143 reviews and the other one is 4.9 from 2400 reviews.
https://www.webnovel.com/book/13038754206496605/The-Alchemists
https://www.webnovel.com/book/13062785205524305
I do have one reader who keep giving me the same reviews (maybe 10) but how could I say no to her, she had been supporting me for months and maybe no longer has anything to say. She now just give 5 stars review with hearts or thumbs up. I don't delete those, but I also don't like them.
I understand if authors delete reviews with their own reasons. I really like this function, to delete bad reviews from authors' side, because malicious reviews that cannot be deleted can make authors depressed and lose the desire to continue writing. I think in this context, it is better to protect the authors than the readers, because authors are the ones who have to work hard to create content and just like most artists, depression/frustration can kill their creativity.
Authors who keep deleting reviews without justifiable reasons will lose readers, or losing people who would review their novels. In the end their novel will suffer.