Updates June 10
Sorry for all the inconvenience caused and here are the compensation details:

Login:

  • We will deliver the daily login reward to all users affected by this bug in the amount of the issue days.
  • The continuous login in status will be completed as well.

Membership bonus coins: We will send the bonus coins by daily login to all members affected by the bug.

All compensation will be issued within 7 working days and appreciate all your understanding and support.
Webnovel

Dear users, we located there is an issue with Facebook account these days. If you fail to log in, please provide an email to link with your previous account.

Anyone with this issue please click the questionnaire to continue: https://wj.qq.com/s2/10345496/583b/
Sorry for all the inconvenience caused and we appreciate your understanding.

Tips to enter your previous account:

  1. Provide your email and your username or user-id
  2. Click the "Email" option on the login page (shown in the pic)
  3. Click "forgot password" and insert the email that you just provided via the questionnaire
  4. Reset your password to enter your previous account
    It might take some time to take effect of the connection between your email and the account, and we will try to deal with it as soon as possible.
    We appreciate your understanding and cooperation and if there is still an issue in doubt, you can also contact us via rongguoting@yuewen.com.

    Thank goodness, finally able to access and reclaim my original account. Had to make a new account under different email to finally read this in the forum. Maybe can share this info at the webnovel pages in the other social media platforms as well. Thanks!

    llo try another email that may be connected to your Facebook that's what worked for me

      I had to log in with the email associated with face book to log in. I also used my computer to do my log in stuff but i lost my ability to get free passes so thats one day of no reading

      Didnt work. I dont know my user ID since i cant log into the account, and i made an account with my email so i could message support as instructed on the last post.

        Yes, it's work .. now I can login in my Fb account, thank you 😍🤗

          Is there a way to get back our successive sign in number or is it completely lost

          Webnovel, where is my compemsation for loss of daily log in streak, fast passes and reading point?

          After fixing the log in issue, when are you fixing our loss? At least restore my daily log in streak.

          Yeah no kidding, what was it 6 days at a loss of 12 coins per day (plus assorted passes). I paid for that membership and was deprived of its use

          just saw the compensation from webnovel and it's utter crap. I'm done with this app/site. 6 fp, 10 coins and oooh 4 free books for 24h how utter crap.

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