I am yet to receive spirit stones that I made payment for. Payment was made on 30th November, 2018. I have sent several mails to service@webnovel.com and no response or my purchased spirit stones. I need help please.
Yet to receive spirit stones after payment
Linda2 Sorry.We will deal with that ASAP.
You are not the only one.
I made 2 payments yesterday using their PAYPAL transactions, After I made the payments, it kept showing the loading screen, but the web-link said success - but with no true confirmation of complete success. And no new spirit stones have entered my account.
I used Firefox and my Opera Browser. Those are the two times I used it.
Webnoveldeveloper
I am yet to receive the SS I purchased since on 30th of November, 2018. I have sent several mails to service@webnovel.com and yet no response or purchased SS. Note I made 2 payments ( first one to service@webnovel.com and the second to Cloudary holdings Limited). PayPal sent me receipt for both transactions I don't know how to attach here. Please check. Below are my details. Username: Linda2
ID: 4301803619
Thanks.
First Transaction Below
service@intl.paypal.com <service@intl.paypal.com>
To:
Linda Osaji
Nov 30 at 9:49 AM
Hello Linda Osaji,
You sent $20.08 USD to service@webnovel.com.
Transaction Details
Transaction ID: 1L708121VN282073B
30 November 2018
Amount sent
$20.08 USD
PAID WITH:
MASTER_CARD 7013
$20.08 USD
You paid
$20.08 USD
Shipping Address
PayPal Buyer Protection
Your eligible purchases are covered by our free Buyer Protection. Check eligibility.
Second Transaction below
service@intl.paypal.com <service@intl.paypal.com>
To:
Linda Osaji
Nov 30 at 12:23 PM
Hello Linda Osaji,
You sent $20.08 USD to CLOUDARY HOLDINGS LIMITED.
YOUR NOTE TO CLOUDARY HOLDINGS LIMITED:
User-Linda2 ID-4301803619
Transaction Details
Transaction ID: 8PB67040VE752541N
30 November 2018
Amount sent
$20.08 USD
PAID WITH:
MASTER_CARD 7013
$20.08 USD
You paid
$20.08 USD
Shipping Address
PayPal Buyer Protection
Your eligible purchases are covered by our free Buyer Protection. Check eligibility.
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Good day,
My issue is yet to be addressed and it is over 24 hours since my complaints. I have pasted the transaction details above kindly treat ASAP. Below is my email address
leeosaji2010@yahoo.com
Thanks,
Webnoveldeveloper
Can you please respond to me. It is over 48hours and no response. I don't want to believe that my money is gone or I have joined a fraudulent group. I believe somebody is charged with tracking issues arising from readers. Don't make me doubt the integrity of this group. Thanks
Oh wow. I've never experienced this and I've purchased a lot of times already. The SS usually arrive instantly. Hope Webnovel resolves your issue soon.