I was reading a novel when suddenly the app log me out and I tried signing in again but it always says “Fail to sign. Please try again”. I can sign in - browser though. I need answers.

    Android. Login by email. From web browser, it works, from app, it does not.

      Same here:
      - iOS 12.3
      -webnovel 3.5.0 (3.5.42)

      When clicking on “continue with google” i get the error “failed to sign in, pleas try again”.
      The error appear before I have to enter credentials or have to select which account to login with.

      Other method (Facebook, Twitter...) brings me to the page to enter the credentials but not when using google to login).

      No issue to login with google using mobile safari On ios 12.3.

        Shregs
        设备型号 iPhone
        系统版本 iOS 12.3
        客户端版本 3.5.0
        用户网络类型 wifi
        用户未登录
        用户ip 192.168.1.16
        用户DNS 192.168.1.1
        以下域名的ping数据
        PING www.webnovel.com (49.51.20.16): 56 data bytes
        64 bytes from 49.51.20.16: icmp_seq=0 ttl=52 time=106.590 ms
        64 bytes from 49.51.20.16: icmp_seq=1 ttl=52 time=106.459 ms
        --- www.webnovel.com ping statistics ---
        2 packets transmitted, 2 packets received, 0% packet loss

        PING idruid.webnovel.com (49.51.15.11): 56 data bytes
        64 bytes from 49.51.15.11: icmp_seq=0 ttl=52 time=109.255 ms
        64 bytes from 49.51.15.11: icmp_seq=1 ttl=52 time=106.403 ms
        --- idruid.webnovel.com ping statistics ---
        2 packets transmitted, 2 packets received, 0% packet loss

        PING app.webnovel.com (49.51.20.16): 56 data bytes
        64 bytes from 49.51.20.16: icmp_seq=0 ttl=52 time=106.890 ms
        64 bytes from 49.51.20.16: icmp_seq=1 ttl=52 time=111.515 ms
        --- app.webnovel.com ping statistics ---
        2 packets transmitted, 2 packets received, 0% packet loss

        PING api.webnovel.com (49.51.20.22): 56 data bytes
        64 bytes from 49.51.20.22: icmp_seq=0 ttl=52 time=111.886 ms
        64 bytes from 49.51.20.22: icmp_seq=1 ttl=52 time=119.251 ms
        --- api.webnovel.com ping statistics ---
        2 packets transmitted, 2 packets received, 0% packet loss

        PING img.webnovel.com (87.245.210.11): 56 data bytes
        64 bytes from 87.245.210.11: icmp_seq=0 ttl=54 time=23.859 ms
        64 bytes from 87.245.210.11: icmp_seq=1 ttl=54 time=23.741 ms
        --- img.webnovel.com ping statistics ---
        2 packets transmitted, 2 packets received, 0% packet loss

        PING ptlogin.webnovel.com (45.113.69.27): 56 data bytes
        64 bytes from 45.113.69.27: icmp_seq=0 ttl=52 time=109.344 ms
        64 bytes from 45.113.69.27: icmp_seq=1 ttl=52 time=111.832 ms
        --- ptlogin.webnovel.com ping statistics ---
        2 packets transmitted, 2 packets received, 0% packet loss

        以下域名的https请求测试
        https://img.webnovel.com/cover.png
        code:200
        result:{
        "Accept-Ranges" = bytes;
        "Access-Control-Allow-Origin" = "*";
        "Access-Control-Max-Age" = 1800;
        "Cache-Control" = "max-age=2592000";
        Connection = "keep-alive";
        "Content-Disposition" = inline;
        "Content-Length" = 21206;
        "Content-Type" = "image/png";
        Date = "Mon, 06 May 2019 08:30:50 GMT";
        Expires = "Wed, 05 Jun 2019 08:30:50 GMT";
        "Last-Modified" = "Fri, 03 Aug 2018 03:38:25 GMT";
        Server = NWSs;
        "X-Cache-Lookup" = "Hit From Disktank3";
        "X-NWS-LOG-UUID" = "dfd19740-01e5-4c7c-b45a-c85485d39b18";
        }
        https://idruid.webnovel.com/app/api/ping
        code:200
        result:{
        "Cache-Control" = "no-cache";
        Connection = "keep-alive";
        "Content-Encoding" = gzip;
        "Content-Type" = "application/json;charset=UTF-8";
        Date = "Mon, 06 May 2019 08:33:53 GMT";
        Server = nginx;
        "Transfer-Encoding" = Identity;
        Vary = "Accept-Encoding";
        }
        https://ptlogin.webnovel.com/login/ping
        code:200
        result:{
        "Cache-Control" = "no-cache, no-store, max-age=0, must-revalidate";
        Connection = "keep-alive";
        "Content-Length" = 21;
        "Content-Type" = "text/html";
        Date = "Mon, 06 May 2019 08:33:54 GMT";
        P3p = "CP=CAO PSA OUR";
        Server = nginx;
        Who = "qd_oversea_enlogin_online_01";
        }

          ReachZhaiTW After typing in the email and the password, it checks for robot, then writes out: "Email or password is incorrect, please enter correctly." The problem is, I checked it multiple times, it's correct. It works in browsers but not in the app.

              Kheru got it , i will check it again,plz give us your email for your account

                  Kheru we check it ，our server tell us it is your password is wrong，plz have a try

                      Tried. On PC browser the same email&password combination works, on android browser it works too, in the app(3.5.0) it says wrong email or password.

                        Adroid version: 7.1.2 N2G47H
                        MIUI version: MIUI Global 10.3 | Stable 10.3.1.0(NAMMIXM)

                          I Resolved my issue by uninstalling/removing iOS app and reinstalling it.

                            Web Novel Novel Ask