Network issues

BlackCat · Oct 25, 2019

I keep on getting the same pop up on the iOS app. Network issues, please try again later (-660092, ). The pc site is also not loading on both my phone and computer. The only way it does work on my phone is if I use cellular data instead of WiFi.

Abbott_Xu · Oct 25, 2019

BlackCat Hi. Thanks for your feedback. Could you please give us your network information which you got the issues? You can open your webnovel app and copy the information from below path:
Settings => About Webnovel => Network diagnosis

BlackCat · Oct 26, 2019

Abbott_Xu 设备型号 iPhone
系统版本 iOS 13.1.3
客户端版本 4.0.4
用户网络类型 wifi
用户id 124033074
用户ip 192.168.3.101
用户DNS 38.101.166.3,205.238.26.97
以下域名的ping数据
PING www.webnovel.com (49.51.20.16): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
--- www.webnovel.com ping statistics ---
2 packets transmitted, 0 packets received, 100% packet loss

PING idruid.webnovel.com (49.51.15.11): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
--- idruid.webnovel.com ping statistics ---
2 packets transmitted, 0 packets received, 100% packet loss

PING app.webnovel.com (49.51.20.16): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
--- app.webnovel.com ping statistics ---
2 packets transmitted, 0 packets received, 100% packet loss

PING api.webnovel.com (49.51.20.22): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
--- api.webnovel.com ping statistics ---
2 packets transmitted, 0 packets received, 100% packet loss

PING img.webnovel.com (211.152.146.99): 56 data bytes
64 bytes from 211.152.146.99: icmp_seq=0 ttl=52 time=43.562 ms
64 bytes from 211.152.146.99: icmp_seq=1 ttl=52 time=43.439 ms
--- img.webnovel.com ping statistics ---
2 packets transmitted, 2 packets received, 0% packet loss

PING ptlogin.webnovel.com (45.113.69.27): 56 data bytes
64 bytes from 45.113.69.27: icmp_seq=0 ttl=49 time=168.264 ms
64 bytes from 45.113.69.27: icmp_seq=1 ttl=49 time=147.585 ms
--- ptlogin.webnovel.com ping statistics ---
2 packets transmitted, 2 packets received, 0% packet loss

以下域名的https请求测试
https://img.webnovel.com/cover.png
code:200
result:{
"Accept-Ranges" = bytes;
"Access-Control-Allow-Origin" = "*";
"Access-Control-Max-Age" = 1800;
"Cache-Control" = "max-age=2592000";
Connection = "keep-alive";
"Content-Disposition" = inline;
"Content-Length" = 21206;
"Content-Type" = "image/png";
Date = "Sat, 26 Oct 2019 00:38:00 GMT";
Expires = "Mon, 25 Nov 2019 00:37:59 GMT";
"Last-Modified" = "Fri, 03 Aug 2018 03:38:25 GMT";
Server = "NWS_Oversea_AP";
"X-Cache-Lookup" = "Hit From Disktank3, Hit From Inner Cluster";
"X-Daa-Tunnel" = "hop_count=1";
"X-NWS-LOG-UUID" = "ca970c0c-3041-49e0-9b5f-8608bcc065de";
}
https://idruid.webnovel.com/app/api/ping
code:0
result:(null)
https://ptlogin.webnovel.com/login/ping
code:200
result:{
"Cache-Control" = "no-cache, no-store, max-age=0, must-revalidate";
Connection = "keep-alive";
"Content-Length" = 21;
"Content-Type" = "text/html";
Date = "Sat, 26 Oct 2019 00:38:21 GMT";
P3p = "CP=CAO PSA OUR";
Server = nginx;
Who = "qd_oversea_enlogin_online_01";
}

BlackCat · Nov 6, 2019

Abbott_Xu is this going to be fixed soon?

dapenggaofei · Nov 7, 2019

BlackCat Sorry for the delay. Is this tested under Cellular data or WiFi ? If it's under Cellular, the network should be OK. It resolves the DNS correctly for our domain.

BlackCat · Nov 7, 2019

dapenggaofei It was tested under WiFi. It still only works under cellular data.

ReachZhaiTW · Nov 8, 2019

BlackCat https://ping.huatuo.qq.com/ plz visit this site,then give us a screenshot or text

BlackCat · Nov 8, 2019

ReachZhaiTW https://share.icloud.com/photos/0tmVXDC26jq4dcDgTRZ-nMdOQ

BlackCat · Nov 16, 2019

ReachZhaiTW
基础信息
GEO地理位置:美国 undefined undefined undefined (45.12559963394433,-122.7741393541198,10)

探测时间:2019年11月16日星期六 13时31分58秒

以下是您IP相关信息
公网出口IP:38.100.209.13 cogent-174 cogent portland

LDNS(默认):获取失败LDNS(电信):获取失败

LDNS(联通):获取失败LDNS(移动):获取失败

以下是您操作系统相关信息
操作系统：IOS浏览器：webkit:605.1

用户代理：Mozilla/5.0 (iPhone; CPU iPhone OS 13_2_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148/QDHWReaderiOS/4.1.1/221/QDHWReaderAppstore

Flash版本：未安装Cookie状态：开启

JavaScript状态：开启LocalStorage状态：开启

是否联网：是网络类型：unknown

有效带宽：有效RTT：浏览器不支持

以下是腾讯域名测试结果
i.gtimg.cn:网络差，延迟大于6000毫秒

cloud.tencent.com:网络差，延迟大于6000毫秒

imgcache.qq.com:网络差，延迟大于6000毫秒

buluo.qq.com:网络差，延迟大于6000毫秒

qzone.qq.com:网络差，延迟大于6000毫秒

now.qq.com:网络差，延迟大于6000毫秒

www.qq.com:网络差，延迟大于6000毫秒

qianbao.qq.com:网络差，延迟大于6000毫秒

v.qq.com:网络差，延迟大于6000毫秒

mail.qq.com:网络差，延迟大于6000毫秒

qpay.qq.com:网络差，延迟大于6000毫秒

qun.qq.com:网络差，延迟大于6000毫秒

mmbiz.qpic.cn:网络正常，延时17毫秒

puui.qpic.cn:网络正常，延时17毫秒

inews.gtimg.com:网络正常，延时17毫秒

emoji.qpic.cn:网络正常，延时17毫秒

captcha.gtimg.com:网络正常，延时17毫秒

以下是其他域名测试结果
www.baidu.com:网络差，延迟大于6000毫秒

www.youku.com:网络差，延迟大于6000毫秒

www.zhihu.com:网络差，延迟大于6000毫秒

www.163.com:网络差，延迟大于6000毫秒

ReachZhaiTW · Nov 18, 2019

BlackCat visit this site https://ping.huatuo.qq.com/, and input "idruid.webnovel.com" in the top input area.

ReachZhaiTW · Nov 18, 2019

https://drive.google.com/open?id=1mZASfEXkgVl4diytVBWoBo785hxx9Oxn like this BlackCat

BlackCat · Nov 18, 2019

ReachZhaiTW
基础信息
GEO地理位置:美国 undefined undefined undefined (45.1256040344435,-122.77415553119292,30)

探测时间:2019年11月18日星期一 11时02分22秒