Webnovel.Forum

dream09 Hi there, please do not worry about the personal property of your account. It will not disappear. The appearance of such a situation usually has to do with you using a newly registered account. Please check your login method and attempt to login with the other methods:)

Untolddead Hi there, please tell us the book titles that don't show up in Inkstone, we will tend to it ASAP~:)

Hi there, please do not worry about the personal property of your account. It will not disappear. The appearance of such a situation usually has to do with you using a newly registered account. Please check your login method and attempt to login with the other methods. Thx~:)

Bronzeapollo Hi Bronzeapollo, the bug has already been fixed. Please check your dashboard~ Thx:)

Hi there, do you use the version of 2.9.2?

Bronzeapollo Hi there, please send us the browser that you use, its version and the system of your computer~Thx:)

Hi there, Spirit Stones are the official digital currency of Webnovel and there are three types.

1. Spirit Stones. These are bought Spirit Stones that never expire.

2. Bonus Spirit Stone (1st type). These types of Bonus Spirit Stones come along as a free gift whenever you purchase Spirit Stones. They have a 90 day expiry date.

3. Bonus Spirit Stones (2nd type). These types of Bonus Spirit Stones are given whenever you vote at What's Next , spend power stones on a novel, claim the welcome gift, complete your daily check in, invite your friends and watch videos. They have a 30 day expiry date.

Thx~:)

Hi there, we have been repairing this issue once the problem was detected. Thx:)

Gouoch Hi Gouoch, these two problems are already fixed now. Please refresh the page~ If there still exists any other problem regarding mobile site, please feel free to contact us and provide the version of your browser that you use. Thx:)

Hi there, does the problem that you mention still exist now?

Hi there, please check your junk mail to see if there is verification code email:)

Hi there, did the app crash when you are reading books or when you opened the app? Please also tell us the version of your Webnovel app:)

Hi there, what's the last time when you opened Webnovel App? If you didn't open Webnovel for a long time, it will probably happen:)

Hi there, please check Setting -> Notifications to see if you allow notification push for library updates:)

Hi there, if you did not receive a reward notice, the reason might be because your friend did not login through Facebook/Twitter/Google+ through your invitation link (Friend invitations do not support email registrations). The system will not be able to determine if your invitation was successful:)

Spirit Stones are the official digital currency of Webnovel and there are three types.
1. Spirit Stones. These are bought Spirit Stones that never expire.
2. Bonus Spirit Stone (1st type). These types of Bonus Spirit Stones come along as a free gift whenever you purchase Spirit Stones. They have a 90 day expiry date.
3. Bonus Spirit Stones (2nd type). These types of Bonus Spirit Stones are given whenever you vote at What's Next , spend power stones on a novel, claim the welcome gift, complete your daily check in, invite your friends and watch videos. They have a 30 day expiry date.
:)

Hi there, Is all pages slow to load, or some specific pages? Look forward to your reply:)

Please tell us the serial number of the chapter that you unlocked but was locked again~

In terms of invitation, please check your Inbox->Notifications. Click claim in the notice. Please do it promptly because the notice will expire after 30 days, preventing you from claiming the rewards from inviting friends.
If you did not receive a reward notice, the reason might be because your friend did not login through Facebook/Twitter/Google+ through your invitation link (Friend invitations do not support email registrations). The system will not be able to determine if your invitation was successful.
If you did not make any mistakes in the process, please send both you and your friend’s User ID and User Name to service@webnovel.com. We will tend to it as soon as possible:)

Hi there, please send a screenshot of the reading page when you tried to unlock a premium chapter to service@webnovel.com, we will tend to it ASAP:)