Bluntly put, GETTING PRIVILEGE is PAYING SS just so you can ONLY SEE CHAPTER TITLES of the stockpile.
@WEBNOVEL_OFFICIAL My suggestion is that this point must be made extremely clear to ALL readers as they can all be considered potential buyers. This can be made through posting FAQs, revising content in "Privilege Rules", etc..
I really think all the rants are coming from the perspective that they felt cheated on what they paid for. Put simply, they did not get what they think they are buying. I also think that all the rants are avoidable had this been made clear to them.
Moving forward, I hope @WEBNOVEL_OFFICIAL and @Webnovel_Staff will read this reply and will consider how to improve on this privilege system.