- Edited
Just sharing how I solved this issue and can login my account. Actually, it's not really solved since webnovel team still working on it. I sent an email to their team on this issue and was informed that their working on it.
On their replied, they suggested me to bind my affected account with an email and requested me to provide the Username, user id and email that I want to use for bind. However, method to log in will be change to email instead of facebook. (You can choose not to bind email and remain using facebook but need to wait untill the issue resolved) For me, since this issue happened twice already, I think better change log in method so that there will be no any issue in the future (who know right?
).I provided only username and email since I can't remember my user id which is 10-digits. For username, you need to follow exactly on your account since it case sensitive. What happened to me, at first I wrongly stated my username by using uppercase instead of lowercase. So the team unable to locate my account. After reconfirmed, they able to find it. Only then I understand what the meaning of case sensitive (stupid me
).After that, the team will assist to bind the account with email provided. For my case, I already added email address on my account previously which requested after the first login issue solved.
So, the team advise me to log in using email. Since it's first time, I need to go on grey button with envelope on it. Enter the email and tap on 'forgot password'. Then, just follow the instructions and now, I able to login my account already. Yesss!!!!
Almost forgot, don't worry, your FP, unlocked chapter or coins is remain same. This is just changed for login method only.
In case, you guys want to email the webnovel team : service@webnovel.com
Hope can help you guys.
Thank you...
