Fail to buy SS? Tell us and we will help out!
raydiqie You should have a Google receipt. Send that to service@webnovel.com
WEBNOVEL_OFFICIAL Mine doesn't say failure to buy, or anything like that, but when I do the "earn more" SS thing, it doesn't give me any, and when I just bought some, it says that it was successful, but isn't giving me any. My app on my phone isn't even working anymore, and when I try to report anything, the site and app says that I do not have an email with the site, which is BS because I REMEMBER setting it up, twice. For whatever reason, the email disappeared after a while and I had to re register it. The app on my phone will not let me read on it at all it just keeps saying that I'm not connected or whatever. It wont load any stories. It started out not loading Hidden marriage, then it stopped loading Perfect Secret Love, and now it wont load any, it seems, though I did not check every single novel either. I write on the site as well, and on one of my stories, it says that I have no people with my story in their libraries, when I know for a fact I have multiple because I have a facebook page for updates no my stories and I have had multiple people telling me that they still have the story in their library, but on my end it says 0. Sry this is so long, but the site/app literally will not let me report anything. These issues have been going on for MONTHS. I'm tired of it.
Theveetah1 We apologize for this and we will check this issue as soon as possible.
How to earn power stones or buy. Can't help it. Is this for free reading? Just a little bit confused earning this power stones
- Edited
FallenStar pake google play kena berapa rupiah ?
Using google play charge how much in rupiah ?
Won a writing prompt contest, never got my prize SS, does that count?
I was experiencing the same issue while using Firefox. I tried on both my PC and my iPad but it didn't work. I switched over to Google Chrome however and after just a bit the popup finally worked and I was able to proceed with my purchase.
If I recall, Firefox had an update about a week ago, so there is probably some conflict with their update and the popup.
I hope this helps!
Dont have the money to buy it
I’ve sent are email to webnovel and not had a reply yet about sprit stones. Brought the 1000 + 250
Gimby Please provide the Google receipt and I will check for you .
I tried using a visa and a master card but its not going or is it only applicable to people from china cause am from Nigeria
I tried using a visa and a master card but its not going or is it only applicable to people from china cause am from Nigeria
i have purchased Spirit stones from the ios app but did not receive it .
it's been more than 1 hour from the time i paid for the Spirit stones
I can't buy it without my Google account pls help me out
I tried buying , but it keeps saying my card no is not correct. I have tried up to 5 different cards visa and master same thing. Please help me what should I do.
I’m having trouble buying. My Apple ID has credit yet it’s saying I don’t have any and not letting me buy spirit stones
dear sir & ma'am. your system decline my card how am i suppose to buy stones..
WEBNOVEL_OFFICIAL i didn't fail to buy SS, but for whatever reason, my 2000+ SS are gone. I can't even do the random draw. It just says fail...