It's been more than 24 hours and it's still not active. Here is my information, though you shouldn't need it and you should already have this information since you took my money.

Order number: GPA.3342-7008-9568-38749
Order date: Feb 1, 2019 9:55:28 AM MST

Is there somewhere better to report this issue?

    Turtl3king They need the order number or transaction id. They won't help without it. You can find it in the payment email.

        I also can’t push subscription neither. Help

          Turtl3king Subscription Confirmation
          Elite Membership
          Webnovel - Fictions & Comics
          Elite Membership (1 month)
          $12.49 for 1 month
          You’ve purchased the following subscription with a 1‑month trial:
          Subscription Elite Membership
          App Webnovel - Fictions & Comics
          Content Provider Cloudary Holdings Limited
          Date of Purchase Feb 2, 2019
          Introductory Offer $12.49 for 1 month
          Subscription Price $24.99/month starting Mar 2, 2019
          Payment Method Store Credit
          Order ID-MKZSXHBV4L
          Document number-185250025388
          Feb 2 2019

              Mine is still not working. Do I need to provide anything else to help you guys out?

                I have the same problem I already contacted the support via email but after more then 24 hours still no solution.

                Thank you.
                You have subscribed to Elite Membership - Discount (Webnovel) on Google Play. You will be charged an introductory price of 12,49 € for 1 month. Starting 03-Mar-2019 you will be automatically charged 25,99 €/month unless you cancel. Find out more.

                Order number: GPA.3376-6700-3380-96587
                Order date: 03-Feb-2019 09:58:47 CET
                Item Price
                Elite Membership - Discount (Webnovel) (by Cloudary) 12,49 €

                Monthly Subscription ‐ Next payment automatically charged on 3 Mar 2019
                Total: 12,49 €
                (Includes VAT of 1,99 €)

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