I get the daily bonus spirit stones as well as the bonus stones from buying so many spirit stones at a time, and most of the chapters that I unlocked take on average 6 spirit stones, my range is 3-12 stones per chapter. For Prodigiously Amazing Weaponsmith it took 4 or 5 spirit stones per chapter. I have a total of 19 different books in my library, and another novel called, War Sovereign Soaring The Heavens 71-151, 780-876, 1176, 1331 chapters have relocked. I have use bonus spirit stones on all of the novels that I read. Webnovel need to respond to our post and right this wrong. So I now have issues with two of my novels, why must we paid twice to read the same chapter.

Any purchase/unlock of chapters with SS will remain unlocked (even if it's free/bonus SS).

The most likely reason is that, many chapters were released for free prior to Premium, and after it went Premium, you continued purchasing new chapters. However, the older chapters are retroactively locked, and those were unpaid for to begin with (they were free to read).

Example:
Book released 250 chapters for free. Book goes Premium. You start paying for chapters 251 and above.
Webnovel retroactively locks the chapters 101-250 since they were free to begin with.

You will see that 1-100 is free, 101-250 is locked, >=251 is unlocked (provided you unlocked all).

It seems to be the case considering many of you have 'chunks' of locked chapters, as well as chunks of unlocked chapters.

    CKtalon maybe in the others case but i startet reading traffords trading club after it went premium i unlocked the above mentioned chaps and now they are locked again....

      CKtalon

      to be honest I have a huge problem with your reply as you once again do not go in to the matter of unlocks paid for on pc via ad's, qi were paid for so you took my watching videos for money = ss unlock so its not free ..

      also in your own word

      CKtalon You will see that 1-100 is free,

      then why is 55-84 fully lock on my ssm but the rest of mt novel fully unlocked and i only used vid ad's to unlock the book bar a few later chapters so by your own words, you have a data record problem
      and I once again go back to your emailed xls file,
      i have 8 books totally screwed up and can be shown using your own data i even added photos and thios was only a quick and not a full look
      look at my post and then tell me what you've just posted and I quoted add up in any way and you and I have soken about this a good few times

      https://forum.webnovel.com/d/19928-proof-from-your-own-info-emailed-to-me-i-m-missing-chapters

      In the 1st few lines there are mistakes in unlock numbers also I had used video ad's to unlock SSM and find that I have 30 vol2/3 locked but the other chapters not locked

      please read my post and give me a truthfully reply as I've said this to you a lot before and I'm really starting to lose it with QI,
      I also point out your company is, in fact, breaking EU law with your website now
      (since May 28th 2018 you should be GDPR compiling with EU law and even if your server is host at Tencent HQ and of its main IP and I even point this out in here in the past )

      I even emailed a copy of the reg's to your company as they cover EU data and your own email shows you have problems keeping your records in my back and forth replies and I'm still waiting for a reply after pointing out your errors , and I'm blunt if i don't get the right reply I'm be contacting the ICO Monday
      the funny thing is I only want what I've unlocked fairly and at you rules but you keep reto changing the rules

      as i said look at my post with photos of the data you sent me and see how many mistakes there are...
      give me back the chapters that I unlocked using your rules
      I'm not a little-wide eye kid that can be brushed off, as reporting to the ICO will be the start,
      then I'll also be asking PayPal to look into the way it panters with you and google / iTunes

      I'd read the line about apps/companies that aren't and fines in this Google post as you use their Google Cloud Platform to host and sell ss and the OTT sub system
      https://cloud.google.com/security/gdpr/

      if you want I'll add the PayPal and iTunes one as well as
      I said I'm not a little wide-eyed kid I'm probably more in the class of an evil old ________ fill in what you wish
      and doing this longer

      as I said I only want back what's mine and you even said in your own post... by the way i added photos showing what you said is wrong or as i keep saying your system is broken

            Once again we have people commenting, however the people behind webnovel are not addressing our problems.

            Pizz Check your email. Webnovel has likely given you your entire statement via email. As for why there are holes, it's more like you should ask yourself if there was a reason during the particular period in time and not expect us to figure it out for you. You might have been using a different account or something without you even remembering.

            1-100 being free is just an example. The number of actual free chapters a book depends on the book. SSM is locked from Chapter 51. Why don't you do a filter on the Excel sheet for SSM, sort the chapter numbers and show us when you unlocked each chapter from 51-150, and we can figure out what happened there. Giving us random snippets of the data and being vague doesn't help at all.

            You keep insisting that the data is missing, but it's because you simply didn't purchase those chapters because your memory is failing you, or you did something different back then. No one is so free to create a chunk of 'fake data' to fool you. We are all celebrating Chinese New Year, and don't have time to keep fending against your accusations that you purchased those chapters when it's a lot likely that your memory failed you.

            Furthermore, the date prior to 08/09/2017 was an era when ads were beginning to turn on. If that's the case, how can you unlock chapters prior to there being any ads? So those chapters were simply NOT unlocked either by SS or ads.

            Next, you keep saying that the data is missing, but you aren't showing any obvious gaps in the data and your own unlocks. Again, that just convinces me that it's simple a memory error.

                CKtalon Ok to say he or we make this all up is a bit much i find...

                I mean we know what we read? And no webnovel has not send a reply at least not to me.

                  CKtalon

                  first off your been seen as the front end if QI in the forums/close to the company, may be due to that admin icon
                  and your post comments

                  so if you don't like people pointing out a lot of mistakes as it seems,
                  I'd swap job's from being an Admin

                  also as an admin if you say something, people are going to take you at your word, as your normally given that job as I said by the company ( and you listed as a tl'er etc )

                  as unless you mad like me and look after an 8k FB group for cn novels for free

                  and please don't try to push this back to me as if it was only me ...
                  why so many comments in here then?

                  I've lost chapters?,
                  I've had them re-lock?,
                  why am I paying again?
                  so don't make comments like that towards me I'm only pointing out facts, but you turn and make a comment it must be me ...once again how many times have others said the same ...
                  just shows you've become defensive as there's a problem and that's QI's own data ,
                  the 1st mistake 2x176 chapters SSM then jumps to 178, and you say you can't see a problem? its in the top of the xls file i was sent
                  and I'm sorry but I don't believe the date you've come out about watched pc ads
                  also if I even look at the chapter release dates a lot of them have been changed since the update after the app
                  plus why only me with locked odd chunks of chapters and no one else that readers SSM as were a small group and a good few of us started at the same time

                  I'm still waiting for a reply from QI still but thanks to your reply as A Admin ..
                  I'll skip my wait and just report qi now to IOC
                  and qi's only admitted one mistake and we still had to buy back chapters at 1 ss

                      Webnovel has not sent me any emails, they did not even offer to unlock my chapters for 1 spirit stone each, like with Pizz. Can you send me the necessary information to report webnovel to IOC as well please?

                      I am very UNSATISFIED with webnovel's unethical conduct and what I perceive as false advertisement, pay a certain amount of spirit stones and the chapters remain unlocked, and yet my chapters are locked. When I purchase spirit stones and earn bonus spirit stones my email invoice only says that the bonus spirit stones expire 90 days after purchase, nothing about the unlock chapters becoming lock again after 90 days.

                      I also do not appreciate being call a liar, or being told that I have memory problems, when I know what i paid for and what I read. Thank You.

                        I would like to report that I have a third novel with re-locked chapters, Evil Emperor's Wild Consort chapters 818-1011. This is getting to be intolerable, my main three novels that I like to read have multiple chapters that I have already paid for, lock once again. If this continues, I will be posting my thoughts about webnovel on facebook. I will not recommend this to anybody else until these issues are resolve to my satisfaction.

                        4th novel, Dominating Sword Immortal chapters 474-500 are lock again.
                        5th novel, Lady Cultivator chapters 63-89 are lock again.
                        6th novel, Legend of Swordsman chapters 144-160 are lock again.
                        7th novel, The Anarchic Consort chapters 68-226 are lock again.

                        It is a good thing that I decided to check the rest of the novels in my library. Do I need to say more? I hope the rest of you, who are having the same problem as me. check the rest of the novels in your library as well.

                          Jacquelynne

                          I feel for you as I have that type of insane stuff and I'm getting sick of us readers being Blamed as its been going on over 6mths now slowly to start with and since this week full on melt down

                          ( if you haven't check them look at the few photos I posted showing the mistakes from their own data sent to me )
                          and had it with the replies and also lack off them as i'm still waiting for an email after i replied pointing out the huge mistakes in both tracking my unlocks and usage on wrong numbers for chapter unlocks ),

                          if you EU based I just check that this site is covered by the EU GDPR RULES/LAW and yes, even with them based in China, they need to be following the EU Reg's if they want to keep trading in it

                          let us see do I get a qi email before the ICO complaint paperwork gets to my house as for fun i asked them to post it as it then gives QI a few days to hopefully fix this

                              Pizz I hope QI answer it...

                              What is so problematic with it to ask around who lost chaps and unlock them? Or give the ss stones back at least..
                              OR if you dont want the work wait till someone asks and then unlock the chaps.. its not right this why because i think it should be from QI first and not from us readers but at least something whould happen that way.

                              If i get my stones for the chapters back i dont care if they are unlocked or not so i hope QI unlock the chaps or give the SS back...

                              @Pizz and @Jacquelynne When you get a mail from QI please tell me.

                                  Pizz

                                  I am in the US, so even though I use this site, with it being in China, it makes everything more difficult. However, I don't understand why those that control this site won't email me, since we had this discussion up for while now.

                                  if I can get all the relocked chapters unlock, or my spirit stones refunded included the bonus stones, then i would be happy.

                                      Skaz and Jacquelynne ,

                                      I'll be more than happy to tell you if it happens
                                      as i even sent them a link as if you do a bit of googling you note that in the EU if the company can't keep your data safe and in a proper manner,
                                      they get a daily fine and all companies need to be compliant on the 28 May 2018

                                      it's like google got hit for a 44 mil fine just from the French data regs
                                      in Belgium, they have blocked loot craters due to Gambling and data issues in all games,
                                      that's why fortnite loot creates are see thru now, ( only if your buying, but in a game mode, they are the old way as they are only temp upgrades for that game only)
                                      I play black desert online and they blocked sells and put notes everywhere,
                                      Ea has had to do the same for the FF19 game for buying players
                                      its a pity your in the USA

                                          the whole thing is silly as I, in fact, buy stones ive " never " been a fully free reader I've watched ad's on my pc to unlock loads of stuff , I've used paid for stones on ssm which I'd bought and save for ages but was dumping 100-200 ss 2-3 times a week as well as the ads just on that novel
                                          they seem to think only about trying to push a subsystem that's bugged to hell,
                                          after the years all the books are locked again but I've only seen a few comments so I'll be honest and say I need more info, which you'd think would be in the book of dao etc ,
                                          but it still only has last years info, still saying you can watch ads to unlock stuff,
                                          to me,

                                          QI's T&C's are like invisible reeds in the wind,
                                          they can blow anyway but you never see which way
                                          they are bending in the wind,
                                          yet you can't tell where the wind is coming from :(

                                          Jacquelynne and Skaz

                                          Your be shocked to know I got an email answer from Qi,
                                          saying sorry about the mistakes this afternoon and I'll be emailing them my list in the next few days,
                                          they did say to me there will be a delay due to the new year and, to be honest, I can understand that and in fact,
                                          it gives me more time to read my xls file as its total confusion trying to read it and work out where the missing chapters are due to all the double number enters or fully missing unlocks that show in the novels but not the file as I'm sure you've both seen in my photos , so i've got a made weekend coming lol


                                          as promised I did ask about yourselves so I posted this, and I hope your both ok with it

                                          2nd request and I do ask this with the fact the new year is happening, I've been asked to there are 2 others that are at the insane level of problems I've had as I've been asked to pass on their names but i don't have their id's ( i will ask them if its ok to get them and give them to you , but please can you look in to the accounts of Jacquelynne and Skaz , as like myself have suffered from huge missing chucks, this is the joint forums post that we are in but I'll try to re-email you with their id's etc

                                          https://forum.webnovel.com/d/19905-181-chapters-are-still-locked/22

                                          I hope that's ok, but if not I'll not be replying until next week and I'll be happy to add a note for you both again

                                          Best wishes and let me know if you have a problem

                                                Pizz thanks a lot

                                                And no, i have no problem with it that you send them my id :)

                                                    Skaz

                                                    kk np,
                                                    I was glad to help after reading your posts as I know it's not us unlike an admin in here thinks
                                                    as I said it will be a few days to try and decipher the xls file
                                                    if you checked the photos I'm sure you understand and see that it's not just missing chapter number but doubles and triple numbers on the same day, or 1 unlock listed but on the novel's released chapters list its 3-4 chapters unlocked, then next to it relocked one that doesn't show in the file
                                                    but have a good weekend :)

                                                      Nothing is fixed, everything is broken.
                                                      Quidian g(c)reed

                                                      • Pizz replied to this.
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