设备型号 iPhone
系统版本 iOS 12.3.1
客户端版本 3.8.5
用户网络类型 wifi
用户id 4081936263

I’ve cleared cache in the app, restarted the app, closed background apps, and restarted my device. Still haven’t been able to redeem the watch video reward or the multiplier since yesterday.

ReachZhaiTW is there any update on this, or is it still being looked into?

      ReachZhaiTW

      I have same issue, “Watch Video” does not give me SS, I watched it 5 times. Still don’t work.

      App version: 3.8.5
      Userid: 4302278866
      Mobile info: iPhone XS Max
      Time: 22/7, 8AM

          Now feedback after reading the video is not rewarded are ios devices, is there an android? At present, our developers have followed the issue of ios.

          hi guys, plese check your accout. if you can see double record in one day. it means your have got double rewards.

          alernatetext
          alernatetext

            Okay, I have a double “Daily Check-In” yesterday. I also have a “Daily Check-In” today. but for yesterday and today, there’s no “Watched a Video.” Does this have something to do with this new “Multiplier Reward” thing that makes us watch a video ad as well? On that note, what even is the “Multiplier Reward?” I haven’t been able to find anything explaining it. Just that it’s there, where the “Check-In” button used to be, and yesterday after I tapped it and watched the video ad the “Check-In” button was back so I tapped that too.

              And in spirit stones list, it will not show "Watched a Video". if you check in you will get "+8 bonus" , and click "Multiplier Reward" , after watch a video ad , you will get another "+8 bonus".

              • And replied to this.

                  shurong
                  Huh? Are you talking about multiplier thing?
                  I thought we’re talking about the “watch video” which should give 5ss, or it is replaced by multiplier?

                      shurong Are you sure about that?
                      SureLooksLikeWatchedAVideoToMe

                      Griphon The original topic is about the "Watch Video" rewards. I added in about the "Multiplier Rewards" since that's also video related. Apparently, these are somehow being confused with the "Daily Check-In" rewards. Possibly because now "Check-In" has the "Multiplier Rewards" button that after pressed turns in to "Check-In" but is still separate from "Watch Video"
                      HeyThisIsCrazyFixYourAppMaybe

                            My Watch a video rewards are still broken and not paying out. I’ve never missed a single day of exp awards since the very first day you introduced the system. Please either fix it or manually distribute the 5ss and EXP.

                            And
                            shurong
                            Yes this!!! Thank you!
                            Idk how to upload pics, but it’s the same for me, the “watch video” still there
                            Should’ve deleted the watch video IF it’s been replaced by multiplier ads

                                And you are right. sorry for the confused title.
                                in book shelf, click "multiplier rewards" to watch video ad, appears in the bill spririt list as "Daily check-in".
                                in mission page, click "multiplier rewards" to watch video ad, appears in the bill spririt list as "Daily check-in".
                                in mission page, click "complete" to watch video ad, appears in the list as "Watch video".

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