After requesting pc access i got a wait 2.3 business days answer. We will see if it happens a few days!
alernatetext

    where can I find Webnovel Customer Service using their chat option

      i requested the same thing my reasons were my bad eyes. i cant only use the app thanks to them and here is what i got from the after contacting the customer service i got an email.

        Thank you for contacting Webnovel customer support regarding this. We are truly sorry that you had to experience this issue while using our product. Rest assured that we will use this to improve the app.

        If you are reading thru Website or mobile browser, you may only read the first 10 chapters, then ’download the App’ will appear to continue reading in the App.

        Primarily, Webnovel is a reading App platform that is why most functions and features are only available in the App. If you wish to use other functions like Text-to-Speech, getting more rewards for completing missions and unlock and read more chapters of the book you were reading, you can download and use the Webnovel app instead.

        We would like to inform you as well that using Webnovel App has more benefits than using website and mobile browser, like getting points rewards in reading novels. You will get 5 points for every 2 minutes of reading. The maximum daily limit is 300 points. That will be equivalent to 120 minutes of reading time daily. You can use Points to exchange it with Fast Pass in the Store page of the App, 1000 Points can be exchange with 1 Fast Pass.

        Webnovel has came up to this update to protect the rights and interests of the writers of our platform. We have implemented anti-theft measures against this and this limit most of the website's feature.

        If you have any other concerns, please don't hesitate to contact us again.

          in other word we dont care if you have issus !!! nice is it not ?

            Alexander_Heim my reason is the app always got crashed. In my device the app isn't running et all. They said that they will try to give some exception. If the request got approved they will contact me, they need 2-3 day for the proses. Now, i can only wait for their approval, if they approved my request.

              Guys the fanfics section is open again i can read full chapter but the novels section is still blocked

                macubex445 bro I read all this on my phone and still use the browser the app sucks buns it’s good to find stories it’s bad to actually read them

                У меня все заработало в браузере

                  CodeSpectre

                  Complaint.

                  In the last two days, Webnovel has been forcing FANS to download ITS Webnovel APP for all devices (laptops, readers, IOS...etc.). When I first discovered this site, it was optional, now to continue to read, I am forced to download an APP I don't need or want. I was able to pay per chapter and purchase chapters in "Bundles." These options are completely removed, so to continue reading "FANS," have no choice but to download the APP.

                  As a FAN, I feel greatly disappointed in this decision, whether by the authors or upper management, to force its FAN BASE to download its app just to read. Not only will the authors lose out on revenue, but fans like myself will go elsewhere for their enjoyment.
                  ==Note: After reading the few free chapters, I will be removing stories from my library since I am unable to purchase chapters. I do not see a reason to keep it. I will also be posting this complaint in other books to show my displeasure.

                    8 days later

                    Alexander_Heim
                    Good grief. They don't even know their own prices. 1 FP in the APPs shop is 2000 points, not 1000.

                      I've seen others try to make 'sites' but it never seems to work. It needs a huge commitment. Look at how TapRead failed.
                      8ightbit Do they have to pay for their own chapters or what? How's that possible lol

                        8 months later

                        Hi! I personally believe that customer support is one of the most important components of your company because it allows you to quickly solve all the problems your customers have and thus increase their confidence in your company. I think the best solution is outsourced customer support. These guys are real professionals in this field and will help you to organize a perfect customer support service.

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