Annoyance/bug in the SS payment may make you pay multiple times

Pantera · Jul 23, 2018

When you try to buy SS and click on the 'Pay now' button, you get an overlay 'Please switch to the pop-up to complete the payment'. Once you go to said overlay and complete the payment, the pop-up gets closed automaticly without any decent comfirmation message.
Back on the site, the overlay does not disappear the once the pop-up has closed itself and if you click the 'Continue' button, the pop-up gets reopened for a new payment; This may lead to people getting the impression that the payment was unsuccesful and make them redo the whole payment again and therefor buy SS's multiple times.

It would be nice is it was fixed, now i'm stuck with way more SS then I needed :(
I'm using Firefox 61.0.1, since this may be browser related.

Kind regards

dapenggaofei · Jul 23, 2018

Thanks for your feedback. We are reviewing the code now.

Parnasse · Jul 23, 2018

dapenggaofei

I also had this issue with the payment system and i had two payments processed
i emailed at service@webnovel.com and have not received a reply yet
it has been 12 days. please advise

renjialelele · Jul 24, 2018

Parnasse

Pantera Hi, I think this problem has fixed now, please have a check. Let us know if it still cannot work :)

Synt · Aug 4, 2018

For me the popup only has a loading animation and nothing else happens.

Remarcserya · Aug 5, 2018

how long is the window for the payment to go through? its been two hours and i already payed for it it never took this long to get spirit stones before.

dapenggaofei · Aug 6, 2018

Remarcserya If you encounter any problems purchasing or expending Spirit Stones on webnovel.com or the APP, please send the following information to service@webnovel.com through e-mail.
Please include the following details: User Name, Account ID, Approximate Transaction Time, Amount, Paypal/GooglePlay/AppStore invoice. We will handle and resolve any issues within one to three working days (GMT +8). Thank you for your support.
Team Webnovel