FallenStar We apologize for this, and we will give you some compensation first. Please send the PayPal receipt to service@webnovel.com.
Fail to buy SS? Tell us and we will help out!
ahouf3becca this is exactly the same problem I'm having too. Tried severally already
Webnoveldeveloper As I already email before and as I already have tell in the forum, I don't use paypal but use Google Play to buy the SS, When I tried to buy the 150+15 SS package error happens and then I tried again and error and when I tried the third times I got warning that my balance is not enough, I already send email to service@webnovel.com at 8th October 2018 06:05 AM (GMT +7 (Indonesia).
Have anyone from the teams read the email yet? Can't you trace it back from there to look into your transaction log whether there are any transaction from my account? Is it so hard just to check it and clear the issue regarding our rights for the SS?
it keep saying "Please switch to the pop-up to complete the payment." i click "continue" but the pop up window keeps loading on FOREVER so the next step to complete transaction never appears . it just stays as a blank page(or pop up)
it keep saying "Please switch to the pop-up to complete the payment." i click "continue" but the pop up window keeps loading on FOREVER so the next step to complete transaction never appears . it just stays as a blank page(or pop up)
FallenStar Sorry , we did not receive your email dated 8 October. Perhaps you can send it again? Thank you.
Verglas Hi,
It likely has to do with a connection with PayPal or Midas. Perhaps you can try the purchase on another computer and/or on a different network. You can also try making the purchase on your phone through the mobile browser set to Desktop Mode.
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FallenStar You will need to provide your Google transaction ID (the receipt from Google) for Webnovel to verify. If you did not receive a receipt from Google, it means the transaction didn't succeed. If the transaction deducted money from you, but you did not receive a receipt, you should bring this up with Google support since they are the payment merchant, not Webnovel.
In addition, your problems might be a Google problem such as not having an adequate balance in your Google Play account, and/or your debit/credit card is somehow invalid. Again, this should be brought to Google.
i pay credit with payment methods xl/axis via mobile application it show error but my credit already gone. please fix it.
raydiqie You should have a Google receipt. Send that to service@webnovel.com
WEBNOVEL_OFFICIAL Mine doesn't say failure to buy, or anything like that, but when I do the "earn more" SS thing, it doesn't give me any, and when I just bought some, it says that it was successful, but isn't giving me any. My app on my phone isn't even working anymore, and when I try to report anything, the site and app says that I do not have an email with the site, which is BS because I REMEMBER setting it up, twice. For whatever reason, the email disappeared after a while and I had to re register it. The app on my phone will not let me read on it at all it just keeps saying that I'm not connected or whatever. It wont load any stories. It started out not loading Hidden marriage, then it stopped loading Perfect Secret Love, and now it wont load any, it seems, though I did not check every single novel either. I write on the site as well, and on one of my stories, it says that I have no people with my story in their libraries, when I know for a fact I have multiple because I have a facebook page for updates no my stories and I have had multiple people telling me that they still have the story in their library, but on my end it says 0. Sry this is so long, but the site/app literally will not let me report anything. These issues have been going on for MONTHS. I'm tired of it.
Theveetah1 We apologize for this and we will check this issue as soon as possible.
How to earn power stones or buy. Can't help it. Is this for free reading? Just a little bit confused earning this power stones
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FallenStar pake google play kena berapa rupiah ?
Using google play charge how much in rupiah ?
Won a writing prompt contest, never got my prize SS, does that count?
I was experiencing the same issue while using Firefox. I tried on both my PC and my iPad but it didn't work. I switched over to Google Chrome however and after just a bit the popup finally worked and I was able to proceed with my purchase.
If I recall, Firefox had an update about a week ago, so there is probably some conflict with their update and the popup.
I hope this helps!
Dont have the money to buy it
I’ve sent are email to webnovel and not had a reply yet about sprit stones. Brought the 1000 + 250
4 days later
Gimby Please provide the Google receipt and I will check for you .
I tried using a visa and a master card but its not going or is it only applicable to people from china cause am from Nigeria
I tried using a visa and a master card but its not going or is it only applicable to people from china cause am from Nigeria
i have purchased Spirit stones from the ios app but did not receive it .
it's been more than 1 hour from the time i paid for the Spirit stones
I can't buy it without my Google account pls help me out
I tried buying , but it keeps saying my card no is not correct. I have tried up to 5 different cards visa and master same thing. Please help me what should I do.
I’m having trouble buying. My Apple ID has credit yet it’s saying I don’t have any and not letting me buy spirit stones
dear sir & ma'am. your system decline my card how am i suppose to buy stones..
WEBNOVEL_OFFICIAL i didn't fail to buy SS, but for whatever reason, my 2000+ SS are gone. I can't even do the random draw. It just says fail...
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I was unable to buy SS. But it has shown on my card balance as charged out. I was trying to buy the $19.99 pack. It keeps giving me an error sign. Code-1
Kevoturtle This has happened to me today too
I lost all my SS balance a few minutes ago.
I had 552 spirit stone that has exp date from nov 20-dec and it all disappeared!!! I’m freaking out. My spirit stone is 0! Please help explain
Kevoturtle the same happened to me as well
I'm sorry, this is out of the topic. my stone missing, I don't buy or gift this day, and after I check my stone page. the page error
I just purchased SS and it’s not showing up in my account although my Paypal was charged.
I lost SS balance too.
HelicopterMom me too me tooo