Webnoveldeveloper As I already email before and as I already have tell in the forum, I don't use paypal but use Google Play to buy the SS, When I tried to buy the 150+15 SS package error happens and then I tried again and error and when I tried the third times I got warning that my balance is not enough, I already send email to service@webnovel.com at 8th October 2018 06:05 AM (GMT +7 (Indonesia).
Have anyone from the teams read the email yet? Can't you trace it back from there to look into your transaction log whether there are any transaction from my account? Is it so hard just to check it and clear the issue regarding our rights for the SS?
FallenStar
- Mar 2, 2019
- Joined Dec 30, 2017
This issue has convince me to never ever buy anymore SS, so much thanks for this issue to open my eyes about poor handling of issue related to money from the teams, I don't want anymore SS so can you refund me back? Almost 2 weeks without any progress......
- Edited
WEBNOVEL_OFFICIAL still no info? Or can the teams send the ss first?
adila the same thing that happens to me.
WEBNOVEL_OFFICIAL Ok, thanks for the info , hopefully the teams can fix it soon, already behind for about 3-10 chapter from all the novels that I read u.u....
VINTAGE_DUST Well, this happens when I'm buying 150+15 ss package, error 2 times got charged 2 times the amount when I just want to buy 1 package, got no SS, no responses from the team either by mail or forum..... starting to lose my trust and patient for this issue.... kinda feels like got rob of my money from this issue.....
Alice_W Well, what happens to me more like got charged but no SS.... u.u and now I can't read most of new chapters from some of the novels.... and it's already 3 freaking days with no response or any new info/updates from WEBNOVEL_OFFICIAL , CKtalon or service@webnovel.com.... u.u....
Any updates for this issue? @WEBNOVEL_OFFICIAL
payatoss Yeah it's possible, use your google play and link it.
WEBNOVEL_OFFICIAL Any info/update for this? I can't read newest IRAS, SGG, TWO and other premium novel because of this. Must I get the detail of transaction from my local provider? BTW I'm in GMT +7 (Indonesia).
How can we provide SS when the error happens when we click the package we want to buy and then error warning appears then nothing happens (while in fact it deduct my remaining prepaid amount).
I already send the email to service@webnovel.com a day ago but still haven't receive any reply, so I don't know if my mail/report have been processed or not.
Here are my mail, already following the template needed.
My id 141421219
Username FallenStar
Time of payment 8 October 2018 12:31
Google playI just want to buy 150+15 ss one time, but why I got charged 2 times without receiving any ss?
I just checked with my local provider and they said my prepaid got deducted 2 times (without any notification from email and got no additional ss)
Usually when I buy ss I'll get notification from google play and general@webnovel.com.
KiokibyPhoebe any info or update from @WEBNOVEL_OFFICIAL or service@webnovel.com? Cause this happen to me too and still got no info or reply... u.u
CKtalon Hi, I already done it but still haven't got a reply so I don't know is it working or not and now I can't even read some of my fav novel cause I don't have any SS and I can't buy it (Got error when buying 150+15 ss package and then try again with the result got charge 2 times with no ss and any email notofication to me, I use Google Play btw)....
Mackim this happen to me too today, I want to purchase One package of 150+15 ss then got error and then I try again another error and FIOLA my prepaid phone got deducted 2 times the amount of ss package without any email notification and ss whew.....