"However, we do have a small number of users who have subscribed to our Elite membership who can't have their elite status activated. Please provide the following information:

Google Pay Ticket/Apple pay Ticket (which is in your email when you made the purchase)."

So where do we send the information to have it looked at? and is there a support group rather then a Forum for these issue?

I have read one of the novel "the world online" until around chapter 990 but today sudden all my chapter reset

Please help is this normal or bugged?

    diamondjul You must download the app for android or apple and than in the profil settings is the button for elite membership

        @Yuren_Liu @ReachZhaiTW Webnoveldeveloper Hi. Sorry for the tag but i am experiencing the problem with the elite membership as well. It has already been 5 days and the elite membership status have yet to appear in my account. I am using an iphone 8.
        my Id is : 4303916704
        my order id is :MT0GJ9F352
        my document number is : 111256741681
        my order date was : 9 March 2019
        Please help me thank you so much

            I really want to buy the as but I don't av credit card please help me

              I really want to buy the as but I don't av credit card please help me

                I really want to buy the as but I don't av credit card please help me

                  ReachZhaiTW Webnoveldeveloper
                  I'm checking to see if my complaint has been seen. It's been 9 days and I still haven't been given my Elite Subscription.
                  Id: 61046655
                  Order ID: MNX86YH0L5
                  Order Date: Mar 6, 2019

                        Dear Webnovel.com, Please seek professional help about your system, you are asking us for a lot of Money here and you are giving us with a very Poor quality service.

                        Webnoveldeveloper

                        This is my second time getting elite membership. The first time was fine, however, I accidently cancelled it. Now, When I press "GET ELITE MEMBERSHIP," a popup says that "You're currently subscribed". On the other hand, a Webnovel popup says "User cancels payments." Current My elite membership is still not active, although it says my 1-month subscription renews on Apr 19 and payment is pending.

                        Please help!

                            Webnoveldeveloper

                            Can you please activate my elite membership. I already paid.

                            Order ID: MS6F43ZXHW
                            Document ID: 213257572993
                            Date: Mar 19, 2019

                                WHY IS WEBNOVEL TAKING MONEY FROM ME WHEN MY PREMIUM SUBSCRIPTION DID'T EVEN ACTIVATED? THAT IS 2,580 PESOS FOR TWO MONTHS YOU TOOK FROM ME!!!!

                                  User name: JrrGBaro
                                  User ID:4300244279
                                  Order ID: MNLV93TQM2
                                  Doc #: 169253373525

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