Webnovel.Forum

Silent_Dawn Lets check it out

Silent_Dawn I have notified the dev team. They are checking now. Have u ever received an invoice in ur email yet? If so please direct it to suggestion@webnovel.com

WEBNOVEL_OFFICIAL I have received an invoice from paypal upon successfully sending the payment, with the timestamp present in the original post.

immortal_corrupt omg they have a support email I did not know this. thank you.

WEBNOVEL_OFFICIAL
I have also forwarded it in the email above, with the title "FW: Receipt for Your Payment to CLOUDARY HOLDINGS LIMITED (SPIRITSTONE NOT RECEIVED)"

Good luck bro, I had no problems either.

Silent_Dawn
Hi there was no record about the nickname 'nirvana97', did you ever change your nickname? Could you please tell us your new nickname or guid(num id) in your profile, thanks.

tagging @shllove and @WEBNOVEL_OFFICIAL
any update on your end? :)
sent a forward of the Paypal transaction to the email already.

shelwyn no, there isn't any transaction message
Yet I have been charged by PayPal and even showed in my debit card statement
I have submitted both an email via PayPal dispute and via suggestion@webnovel.com (forwarded my PayPal payment statement)

WEBNOVEL_OFFICIAL how do i get my descussion recognized? I made a suggestion in the forum but i dont think anyone saw it. Is it because im only at level 3?

tagging @WEBNOVEL_OFFICIAL and @shllove once more.
I attempted to purchase again (this time, the 2.99$), still the same result as earlier.
I have been credited for the payment, as well as the PayPal giving me the email with the receipt once more.

Are there problems with the usage of debit card in your system? at the same time, this has happened twice already.
1 may be a coincidence or accident in my part (let's say there was high traffic at the time I purchased) but two times and billed properly, without receiving anything is a problem in your side already.

Sway_Low Is it because im only at level 3?

Logic....... No one cares about your level, they can't even see your level in the forum. So that can't be the factor.

looks at the threads you made
Only suggestion was made 7 hours ago for a novel.

Qidian and the translator never answer novel suggestion.You make suggestion and if a translator or if Qidian wants it, it will be translated. If not, then your thread will be left alone, dying in the wild.

And for other forum user, they most likely they didn't care about the book. This site is mostly male dominated, so a romance novel will fall down fast in the activity sorting.

It should be okay right now.

BensonBee ?
No response from both qidian int. email and the suggestion webnovel email yet.

hoping to get this resolved as early as possible so less people might experience the problem I am experiencing with their payments.

Silent_Dawn Hi, there, currently we are working with Paypal to solve the issue. It might take a while since you have applied Paypal refund. The refund will be successfully excuted once Paypal approve it. Frankly, if u have not applied Paypal refund, we could easily sending over SS to you account but the refund process will be delayed cuz we need to wait for Paypal's responses all the time, especially in weekend time...

Really sorry for inconvience paying experience. We will give u guys a official guideline about making claim or requesting refund on Monday. Please also try use email to report bugs instead of using forum. Email is way more eaiser to track and update for quick response.

Hope you receive it mate :D