Webnovel.Forum

HALP.
donated Jan 19, 2018 16:07:42 GMT+08:00
I donated for the 1000 (2k bonus) SS.

I have been charged yet nothing has been added to my account balance.

after an hour from this writing, no SS change still.
my cash was still deducted and I have not received any "payment rejected/refused/etc." alert.

They should coordinate with Google play/App Store for these things ugh

mine took about 2 hrs, but i did receive my ss

I used paypal and instantly got my SS

mtbooks almost 3 hours and still no increase.waiting till tomorrow morning before i request a refund via paypal.

Tertium did you use the paypal one touch method?

@WEBNOVEL_OFFICIAL

Silent_Dawn yes I think

Tertium ok i also used the same method. hmmmm
update: nearing 4 hours, no ss nor has been payment been returned.
halp @WEBNOVEL_OFFICIAL

Silent_Dawn response as in @WEBNOVEL_OFFICIAL or through email?

Silent_Dawn Lets check it out

Silent_Dawn I have notified the dev team. They are checking now. Have u ever received an invoice in ur email yet? If so please direct it to suggestion@webnovel.com

WEBNOVEL_OFFICIAL I have received an invoice from paypal upon successfully sending the payment, with the timestamp present in the original post.

immortal_corrupt omg they have a support email I did not know this. thank you.

WEBNOVEL_OFFICIAL
I have also forwarded it in the email above, with the title "FW: Receipt for Your Payment to CLOUDARY HOLDINGS LIMITED (SPIRITSTONE NOT RECEIVED)"

Good luck bro, I had no problems either.

Silent_Dawn
Hi there was no record about the nickname 'nirvana97', did you ever change your nickname? Could you please tell us your new nickname or guid(num id) in your profile, thanks.