I purchased SS yesterday but I still haven't gotten them.
At first I thought it was because it was Pending on Apple but I've already got my receipt for the purchase but still no spirit stones.
I've contacted service@webnovel but they told me to get a refund from Apple.
I don't want a refund but I want spirit stones please so I can read.
This is not my first time purchasing so I am wondering what happened? It's a little bit frustrating :(

Asking help from Webnovel staff / admin please...
@Webnovel_Staff @ReachZhaiTW @CKtalon

    minnimetiny Same thing happened to me 3 days ago. I went through the entire emailing process and still nothing. They just told me to wait patiently so, still nothing. :(

        minnimetiny Btw, Apple says that not receiving what you purchases is not in their terms refundable to it’s denied for me. So at this point, I just want my SS too.

            IamSamamI
            Exactly! it's useless to ask a refund from Apple since they have provided the receipt of the purchase already. :(
            I am not sure what is happening because there has been no problems with purchasing SS in the past.

                minnimetiny Yups. Hopeful we get our SS soon because I don’t know what I would do if I don’t. I literally bought the 2500 SS package.

                    @Webnovel_Staff @ReachZhaiTW @CKtalon ...
                    Why is service@webnovel asking me get a refund from Apple?
                    I have already provided them with the receipt and the necessary details per Webnovel Help Center in the hopes of getting the Spirit Stones I have ordered. But I have gotten this reply:
                    If you still haven't received the Spirit Stones，please contact Apple customer service to apply for a refund.
                    If they refuse to refund，please provide the following information to us
                    1.the screenshot of the email to prove that they will not give you the refund
                    2.the screenshot of App store invoice to us. （If you have not received your payment voucher, please contact the corresponding payment platform.）
                    3.Screenshot of webnovel order page

                    I do not want a refund - I just want my spirit stones.
                    Also I am wondering - will this happen every time I purchase spirit stones?
                    This is getting frustrating!

                      CKtalon
                      Thank you very much.
                      It's getting very frustrating. I just want to read...

                          5 days later

                          Now i regret buting those spirit stones. Me too I already pay and got receipts from apple but still didn’t update..

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