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I watched the same ad three times. I watched it to the five second cut-off point for rewards twice and the whole thing once, and no matter what, it didn’t even complete the mission, so there was obviously no way I could get the reward.

Facing same issue. Wash ad to completely for 4 times but did not get reward

is everything breaking down today? you can't buy SS either

Still not getting SS for videos

Same issue.

New day, same problem!

Same. It is really annoying

I thought my device was bugging out. Is there a fix for this coming out soon or what? I’ve already seen over 10 ads and still waiting on my reward.

I watched the ad like four times all the way through and haven’t received a single spirit stone. I even waited ten seconds after the ad ended before closing it and still nothing.

Same!!! I watched ads for 5x yesterday and 2x for today and still no rewards
I even thought they combine the watch ads with those check in and bonus rewards until i see you guys have the same problem

I’m having the same issue - watching the video but it’s not crediting the reward.

Same thing happened to me yesterday. What I did was to just let it go and wait for few hours then watch the ads again and got the reward. It seems the cause was something regarding too many users watched the ads from the same region/country or your previous interaction with the ads. Looks like they don't want to suffer loses and give you reward if you never interact with the ads before and that they also have quota for max number of viewer.

Experiencing the same issue as well. Even tried at different time and watched the ad video multiple times

plz tell us
app version:

userid:
mobile info:
happend time:

ReachZhaiTW

app version: 3.8.5
userid: 2387666894
mobile info: iphone se
happend time: 3days in a row, only today i got this “video unavailable now, video inventory and rewards are based on location.....” when i get and watch the ads, still no rewards

No rewards for me either. I’m so tired of this. Got it last time but i have never missed a days batch of mission.

II watched countless ads already.... it wasn’t working since yesterday and still not fixed...

设备型号 iPhone
系统版本 iOS 12.3.1
客户端版本 3.8.5
用户网络类型 wifi
用户id 4081936263

I’ve cleared cache in the app, restarted the app, closed background apps, and restarted my device. Still haven’t been able to redeem the watch video reward or the multiplier since yesterday.

ReachZhaiTW is there any update on this, or is it still being looked into?

ReachZhaiTW

I have same issue, “Watch Video” does not give me SS, I watched it 5 times. Still don’t work.

App version: 3.8.5
Userid: 4302278866
Mobile info: iPhone XS Max
Time: 22/7, 8AM

Same issue for me as well, very frustrating

Daoist965581 mobile is iphone？

azurewing mobile is iphone？

i watched an ad almost ten times and still got no rewards.

Daoist965581 i check your account,there have two check-in rewards "+7" record

Griphon i check your accoutn, have two +7 record on 20190722

hi guys, plese check your accout. if you can see double record in one day. it means your have got double rewards.

Okay, I have a double “Daily Check-In” yesterday. I also have a “Daily Check-In” today. but for yesterday and today, there’s no “Watched a Video.” Does this have something to do with this new “Multiplier Reward” thing that makes us watch a video ad as well? On that note, what even is the “Multiplier Reward?” I haven’t been able to find anything explaining it. Just that it’s there, where the “Check-In” button used to be, and yesterday after I tapped it and watched the video ad the “Check-In” button was back so I tapped that too.

And in spirit stones list, it will not show "Watched a Video". if you check in you will get "+8 bonus" , and click "Multiplier Reward" , after watch a video ad , you will get another "+8 bonus".

shurong
Huh? Are you talking about multiplier thing?
I thought we’re talking about the “watch video” which should give 5ss, or it is replaced by multiplier?

Griphon "multiplier reward" means "watch video ad".

shurong Are you sure about that?

Griphon The original topic is about the "Watch Video" rewards. I added in about the "Multiplier Rewards" since that's also video related. Apparently, these are somehow being confused with the "Daily Check-In" rewards. Possibly because now "Check-In" has the "Multiplier Rewards" button that after pressed turns in to "Check-In" but is still separate from "Watch Video"

My Watch a video rewards are still broken and not paying out. I’ve never missed a single day of exp awards since the very first day you introduced the system. Please either fix it or manually distribute the 5ss and EXP.

And
shurong
Yes this!!! Thank you!
Idk how to upload pics, but it’s the same for me, the “watch video” still there
Should’ve deleted the watch video IF it’s been replaced by multiplier ads

And you are right. sorry for the confused title.
in book shelf, click "multiplier rewards" to watch video ad, appears in the bill spririt list as "Daily check-in".
in mission page, click "multiplier rewards" to watch video ad, appears in the bill spririt list as "Daily check-in".
in mission page, click "complete" to watch video ad, appears in the list as "Watch video".

shurong So we should be able to claim all three every day right? Then like I said before, I haven’t been able to claim/complete “Watch Video” since yesterday. And I’m missing one of the two “Daily Check-In”s for today.

I had the same issue on my iPhone but when I watched a video on my computer it gave me rewards. I guess it's just the phones having problems. This one is the watch a video get 5SS not the multiplier rewards. The multiplier rewards should be fine. At least for me. If it says it doesn't have videos in your area click until it gives you one. It will lol!