October 4th 2019, I was going to purchase some SS when a payment error occurred on PayPal. Thinking the payment didn't go through, I reissued the payment only to discover shortly after that I had now been double-charged 19.99 dollars. Which is a lot for a poor university student such as myself.
PayPal recommended that I should contact the seller (Webnovel) to request a refund.
And to say the least, I was quite baffled that my request got flat out refused, quoting: "After confirmation, the Two 1000+250 SSs you recharged have been successfully issued to your account on October 5, 2019.
We have declared that the virtual goods will not be refunded since sold."
Apparently, Webnovel is in such lack and need of money that they completely disregard what 'good customer service' actually means and would rather hog the money like a greedy dragon and diss their customer.
I also noticed that Webnovel's 'Term of Service' barely touch upon terms of refund and only explain about cancelling of their subscription plan and not separate payment of SS.
Maybe it's a Chinese thing not to issue refunds, but I'm honestly extremely disappointed with Webnovel's utter disregard for their readers. Even virtual goods are still goods and should be handled accordingly.
please consider office working hours...first. If they still don't reply after so long then you can worry.