in my whole life webnovel wins the prize for being the worst customer service ever. a while ago i bought a full privlage and the translator vainshed the same day so i contacted the online customer service told them problem they kept asking the same questions or make me wait after 3 hours they tod me sorry we can't help you can wait and he didnt come the whole month. 2 days ago i recived my paycheck i was enjoying the new novel astral pet store i thought lets buy privlage and i did i used 1900 coins and i thought privlage is one month thing i didnt know it ends with end of month so today it ended and contacted customer service they told me we can't refund i told them no need at least make extenstion for my privlage they said we also cant help you. i mean webnovel we know that you guyz are money minded but thats too much its no way to treat customers this the way to lose customers .
thank you
worst service ever
Majd The fact that priv ends on the end of the month is written in BOLD LETTERS along with warning that showcases the count for how long the priv will work. The site did everything to warn you, but you ignored it and now you are complaining. It's like going to McDonalds, getting fishburger and complaining it does not have beef.
MotivatedSloth
its true that it says how much time left before you buy it on privlage page but i already bought the 1 coin privlage so it would make sense that count is for privlage that i already bought who would think that the counting time is for the whole month prilvage not the privlage that i already bought
Majd :sweat_smile: :sweat_smile: :sweat_smile: nothing much can be done there. Please be careful in the future. There is a 'Question Mark' at the top of the privilege thingy. If you click it, it leads you to a FAQ. You can read that to know all the ins and outs of privilege. WN has done sufficient steps in that regard. The time displayed is also for the privilege in total. you can upgrade the Tier if you want but, it ends on the end of the month. Please be careful from next time. :sweat_smile:
Overlord_Venus i know but we are paying customers they muat treat as such not everything they cant help they must be flexible business about customer satisfaction not rules and even there is no way to help you they try make it look less ugly not everything we cant help you or these are the rulese like they are saying deal with it
xcares what's that supposed to mean?
- Edited
hostile_fire The vast majority of Chinese companies don't really offer customer support at all cause they aren't subject to customer service and consumer laws of the states or other countries.
Legally they only care for the Chinese court system and they are pretty much invulnerable there...
You can't actually get real customer support from big western corporations (say google/youtube, facebook etc) so expecting so from companies based in China is, to say the least, extremely optimistic
@WEBNOVEL_OFFICIAL is known for bad customer care than an illegal pawn shop. What do you really expect? Albeit you didn't really read the conditions well, but the system design is so nooby.
I feel like putting the privilege until the end of the month is already cheating people out of their money, especially giving the options for like 20 chapters, when there are still only say 5 days left of the month and realistically speaking, 20 chapters ain’t happening.
The whole way they did the privilege just doesn’t make any sense
Quirinius I don't understand your point. If there's already more than 20 chapters only available through privilege, don't they have to give that option for the person doing privilege for the first time? They give enough information for the reader to know how many chapters have already been released under privilege.
xcares You can't really get customer support from Google either. There is not really a way to contact them for most of their services. I myself have a problem with them with one one my request pending for over a month, but I can't contact that side of them.
All I get from their mods on their service is "Please wait. It will be processed soon" for past 3 weeks.
Demonic_angel You must have misread my post cause i 100% agree.