Alaina_Smith_9594 I’m just an author, but maybe I can help. But I need just a bit more information, if you don’t mind:

  1. Was the purchase before the first of the month? If so, the privilege might have re-set. This means that you didn’t lose the chapters, you just have to pay that 1 or 2 coin privilege fee to access the author’s stockpile again. Otherwise you have to wait until they release at their usual rate. They will still be paid for, you just can’t have the early access without paying the monthly fee.

  2. Did you have to re-login? I ask this because I use Facebook to log in, but others use their Google email, etc.. So I just wanted to check to make sure that you used the same login/account that you spent money in.

  3. If the previous two didn’t help, then I suggest taking screenshots of your purchase log in your profile, then sending them to customer service. They are on holiday for Chinese New Year, but will be back around the third of February. They may be a bit backed up, but should message you soon after.

    Again, I’m just an author, so I have no authority myself. But I logged out of my FB, and back in with my google info, and flipped out. My library was gone, my works were gone: I thought I was going to have a freakin’ heart attack. The customer service guys were really nice to me, and had me check the first two things that I suggested to you. Turned out it was the login thing for me😅

I hope this helped you dude.
Happy reading☮️❤️😁

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        Hello can anybody request webnovel to add black colour for background and white for the alphabet like realy black and white not those for darkmode.It kind of anoying if you ask me.Yeah and this not my first language so sorry for the grammar.

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            Sara_Wilcox are you a platform editor on webnovel if please make my book again able to be voted and gifted as I have removed Chinese and korean characters as said

                HappyKing

                Sadly I am not an editor. Just a helpful author. But I can help out a little. If you go to the info page of your work, you should see which editor is in charge of your work at the bottom. It will have their discord and/or email there. You can contact your editor there, or ask for help on the InkStone discord server for authors. I hope that this helped hon😊 Good luck with your work!☮️❤️😁

                    HappyKing

                    I’m honestly not sure about that. I think that if you have deactivated your account, and you weren’t contracted, it might be lost, but I honestly have no clue. I would definitely ask customer service about that one. Sorry I couldn’t be of more help😅 Please let me know what they say, for future reference for other authors☮️❤️😁

                        HappyKing

                        You can use basic symbols as far as I know, just don’t use kanji, etc.. Basically don’t use non-English characters and/or letters. Doing so will get your work blacklisted until the characters are removed. I hope this helped
                        ☮️❤️😁

                          _Shades_

                          If you look through the above responses, I believe I copied the actual rules somewhere in this thread(I think around post 29). If it’s too much to scroll through, there are three dots in the top corner of the main forum screen. The rules will be in there. I hope that this helped dear. Best of luck to you on your work☮️❤️😁

                            5 days later

                            Sara_Wilcox
                            Uhuh right some of the story I read was, hmm I saying better luck next time not really good need a prove reader It's really a good story but that author didn't really care on the base of story thanks to you I wish they read them before making a story

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