Due to a server failure (2018.04.10 01:00 - 2018.04.18 19:00 UTC+8), a portion of SS which should have expired remained usable.

We are sorry for the inconvenience caused by a problem that stemmed from our side and will compensate you with the same number of SS that expired 2018.04.17-2018.04.18 (UTC +8). It can be claimed in the “Notifications” page in your Inbox. The compensated SS will expire after 30 days. Make sure to use them before they expire!

Sorry again for the inconvenience caused and thank you for your kind understanding.

Team Webnovel
2018. 04.19 22:20 Shanghai

    Dear webnovel
    I was invited my daughter to join webnovel and I already had notification that I accept 97 SS, but just now, when I want to use it, it's all dissapear and my balance get back to before I invited my daughter. Can you help me?

      thanks for the compensations QI

        WEBNOVEL_OFFICIAL what 30 days? Mine expired 2 days after I claim in forcing me to use it quickly. Afterbi use it all 166 , I though that it will stop expired until next week but no it said that another 25 as will expired tomorrow! Angry

          Got my SS back. I definitely was not expecting a full refund.
          Thank you Qidian

          Noted. It's a shame you weren't planning to compensate, it's a point in your favor you listened after fans got mad without any other type of pressure. Actions speak loudest, I'll keep watching.

            Damselteema806

            If you were affected you would have noticed a drop in the number of SS you currently have an easy way to check is to look at your SS consumption history - several expired entries with the same date and time stamp would indicate you were caught out . QI are now refunding the SS that were taken if you go to your inbox and look at the notification tab you should see a refund msg there.

                I got back my "expired" SS. Thank you for listening to us. It is a good thing that you have warned us this time that these compensated SS will expire in 30 days. It is now up to us to use them or let them expire (again). Whatever the result of our action, you are off the hook.

                  leisa I like how the airqoutes around "accident" and "expired" happen in my head as I type them. Man I come to read webnovels to get away from the petty bs in my life, now I have to worry about my reading material scheming on me. What is life even?

                    My SS keep disappearing every morning even tho I'm not even using it. I'm at 607 yet it keeps going back to 5**. What is going on. My fight to a 1000 is failing. Whyyyyyyyy😫😤😟😞. My stonessssssss.

                      SpeedGod They naturally expire after some number of days I can't remember. So for a while you were just accumulating, but now expect every day a certain number will expire. This whole fiasco was about them having a "server issue" for a period of one week that didn't do that naturally expiring, and then looting hundreds of stones all at once in the name of "correcting" their problem.

                      Yeah so all I can say is make sure you check in and vote every day or the number will go down to zero on its own. Thems the rules of the game.

                        WEBNOVEL_OFFICIAL Thank you for the compensation 🙏 I apologize for the bitch comments I left, only incensed after losing close to 300 SS, mind you not as much as others but it still sucked to see that much lost.

                            Give me some too .I am broke :P

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