I missed out on the weekend promo event, it only showed the regular pricing. Basically it wasn't available for the entire duration of the event for me.
Fail to buy SS? Tell us and we will help out!
this seems a dead thread
no support?
Bought rm199.90 worth of SS on 3.7.19, last Wednesday , until now no receiving any SS. Webnovel team kept asking me to patiently wait.......
More valued spirit stones.
Immortality is achieved through the Dao.
Author: Pathway to Eternity
WEBNOVEL_OFFICIAL I bought the largest SS package, but my SS haven't increased. I thought to just refresh and wait it out, but it's been a while and nothing has happened.
ririnn me to
ririnn me too!!
Me too
FallenStar I got the same issue... I am also waiting for their reply... 
I've made a purchase yesterday and did not get my SS.
I've reached out to service@webnovel but they are asking me to get a refund from apple.
They've told me to do it twice - but it's not the solution I want.
I do not want a refund but I just want my spirit stones!
Will this happen every time we purchase?
minnimetiny I just got my problem fixed. From my experience, you screenshot that Apple denied a refund, sent it to service with a proof of purchase and they’ll tell you to wait. I got my SS after 3 days from the initial email I sent them. Hope this helps. I was getting impatient too.
I been having problems buying SS.
file:///C:/Users/Owner/Pictures/error.PNG
Someone plz help ! I just bought 500 spirits stone because of the new promotion where we're suppose to get an extra 500 spirit stone but i only received the usual 500 + 100 bonus spirit stone. I sent an email hours ago but didn't get any response. If it happened to someone else plz tell me what i should do
Les_Mandarines i didn't get the promo ss as well.. Anyone else experiencing this? The rules doesn't state when we would be receiving the ss, it only says there would be 2 rounds..
WEBNOVEL_OFFICIAL I bought 2500 ss on the app through Google wallet for the promotion of doubling my purchase. I have not received the bonus 2500 ss yet.
I didnt get my extra ss for the promo either.
ririnn same here...
Me too
I'm in the same position for the promo- sent e-mails with screenshots- no reply yet.
xpinker they just replied me and they said that we would get the extra only if is the FIRST purchase ever . that means if we ever bought anything before we are not eligible for this promotion.
I feel as if i have gotten stolen because they didn't explain well 