Hello there,
I have an issue with my book, it can't be voted. After the review from the third party on Webnovel, my novel was open to vote, but all of a sudden, I couldn't find my powerstones the following day. I contacted an editor, I was told; maybe I had used a special word written in another form expect English, I had eradicated the word but still can't vote.
I don't know how to fix this problem of mine.
_Love_Illusionist
Hi. The best person to contact and solve this, is your editor. Continue communicating with him/her about it. All the best.
_Love_Illusionist I've faced the same problem before. What I need to do to fixed it was...
You need to
@CKtalon. And give links of your novel to them. I don't remember where... But you can google it.
Just type ''i can't receive powerstones in webnovel'
_Love_Illusionist . There are three reasons for not receiving powerstones
First you could have been blacklisted for using symols(like emojis) or Chinese and Japanese characters(the letterings).
Second could be, your novel is new and going through the vetting process they started to review books to make sure they follow the guidelines before receiving powerstones.
Copied from @RJMidnight
Carciphones_02
Lol I’m shook to see my response copied and paste by someone else. I guess it was a good response. You don’t have to add the third reason anymore since the review is done and they most likely unlocked people’s novels 
Carciphones_02 actually I was blacklisted I guess... So I should contact who?
RJMidnight but I have sent them about two to three emails and they are yet to reply.
PsyberRose thank you
RJMidnight sorry if that offended you!! I really don't mean anything by that. And I really should tag you when I'm copying your words. 
Carciphones_02
Lol it didn’t. I don’t mind.
I am facing the same problem as well. I uploaded my fic after the review thing too....I tried contacting the editor but never got any response. My book doesn't use any special characters too.
@CKtalon Pls fix this. This happened with my first book too.
here's the link: https://www.webnovel.com/book/mha-villainous-conquest_18141018905431105
Klazy_Labbit
If your book is new, it is going through a vetting process they are doing. They are reviewing your book to make sure it follows the guideline. Please be patient and give it time, the powerstones will be unlocked. Just keep uploading your chapters.
RJMidnight oh alright I asked a few other authors I knew but they didn't face this issue though.
Hi, I encounter this issue a few days ago too and emailed the customer service.
It could be that your novel contains japanese or chinese characters or it is being reviewed.
You just have to wait for a few more days before it comes back to normal (Mine, it took a week). If it didn't return to normal, you can try to email them.
RJMidnight how much time
I used emojis but can I fix it?
