Webnovel.Forum

I BUY but it goes to my google play

the problem is i cant use it at all
what should i do to claim it and used it on ss?

i buy it using yen.. while reading webnovel at my phone it is yen while using laptop it will become usd

How can we provide SS when the error happens when we click the package we want to buy and then error warning appears then nothing happens (while in fact it deduct my remaining prepaid amount).

I already send the email to service@webnovel.com a day ago but still haven't receive any reply, so I don't know if my mail/report have been processed or not.

Here are my mail, already following the template needed.
My id 141421219
Username FallenStar
Time of payment 8 October 2018 12:31
Google play

I just want to buy 150+15 ss one time, but why I got charged 2 times without receiving any ss?

I just checked with my local provider and they said my prepaid got deducted 2 times (without any notification from email and got no additional ss)

Usually when I buy ss I'll get notification from google play and general@webnovel.com.

Same issues too...I can't even buy at all..they keep telling m error occurred or say I have a wrong debit card

WEBNOVEL_OFFICIAL Yes, have problems in unlocking the next chapters..can't wait to read the next chapters.

WEBNOVEL_OFFICIAL Any info/update for this? I can't read newest IRAS, SGG, TWO and other premium novel because of this. Must I get the detail of transaction from my local provider? BTW I'm in GMT +7 (Indonesia).

Keeps telling me that does not support carrier billing

Is it possible to buy SS using prepaid load?

Any updates for this issue? @WEBNOVEL_OFFICIAL

I also can’t pay them throught paypal but I could buy them via using apple id in ios app

Alice_W Well, what happens to me more like got charged but no SS.... u.u and now I can't read most of new chapters from some of the novels.... and it's already 3 freaking days with no response or any new info/updates from WEBNOVEL_OFFICIAL , CKtalon or service@webnovel.com.... u.u....

Thanks for informing.
Just a quick note to all....it is always better to buy atleast 150 SS or more points, Believe me these get used pretty quickly.

VINTAGE_DUST Well, this happens when I'm buying 150+15 ss package, error 2 times got charged 2 times the amount when I just want to buy 1 package, got no SS, no responses from the team either by mail or forum..... starting to lose my trust and patient for this issue.... kinda feels like got rob of my money from this issue.....

I can't buy any SS. After selecting getting more, i got stuck in an unlimited uploading of the pop-up page to payment...

Was wondering why i kept getting through the paypal part but everytime it loaded back to webnovel it forced a login each time... So it's currently broken... GG

WEBNOVEL_OFFICIAL Ok, thanks for the info ^, hopefully the teams can fix it soon, already behind for about 3-10 chapter from all the novels that I read u.u....