17Sphynx17 Being silent is much easier. Just sit behind their computers and watch the people in the forums and comment sections and everywhere else rant all they want. I don't know about other people, but I am sure that WebNovel Officials feel really smug when they read people's comments.
Also, when I myself read all those comments and forum posts all over, I, for some reason feel really funny. It can be a way to pass time. As long as you ignore the fact that the shit is directed towards you, reading the forum posts and comments can be really entertaining, even more than reading some novels (Looking at you LoHP and RTW). Or is it just me who considers it something like that?