Webnovel.Forum

I'm renewing my privilege just today since my previous privilege are expired I think. Because, if not expired I'll just upgrade it. But the problem is, when the new chapter are released I can't even read it and I need to upgrade my privilege that I just purchase a moment ago. Is anyone have problems like me?

RaiZan86 Can you provide screenshots of your bill consumption and how you are unable to read the chapter?

Rosie32 same here..
and now i can't even unlock the next chapters..
i already bought priviledge two times allready.

CKtalon i did provided with screen shots but you left me in the dark cktalon senpai... btw i am 70 ears old man cktalon senpai how old are you

RaiZan86 yes me, i previously purchased 50 chapters of a book and then today i purchased again 5 chapters, but i can't see any new chapters.......I read that other consumers are going to take legal actions i think i should do that too......this is just too riduculous.....

Tesra read BigMike72

Tesra
Hi
write google play store or apple store (if you have a order there) and say you were scammed. Maybe you get your money back frrom them.
If enough people take this way google have to do something against the app.

KingDerp I think your lawyer is misleading you (And this is coming from someone trained as a lawyer). You my have an argument about the timing of access IF you purchased right at the start as there was confusion, which webnovel have clarified now and have better information about it with clear warnings. However I would guess you have accepted the compensation offered in a SS gift which you negate your claim for any compensation as you have already accepted compensation.
Importantly now, and while I do think it could be explained better all you are paying for with privilege access is the right for the designated time (Now clearly expressed as a calendar month) to know the chapter titles for your level over and above that released to those without privilege access. You can then pay, as per normal to read the chapter.
Your argument seems to be I got 50 chapters over and above those without privilege access in July. Now for August with privilege access not only should I have the 50 chapters above a person without privilege access but as I have paid for that now I am entitled to another 50 chapters (ie 100 chapters ahead of those without privilege access). I struggle to see how anyone could force this to be how someone is required to work (Labour law breaches anyone being forced to satisfy your interpretation).
Talk about being self indulgent and selfish attitude. You sound like a child who has had a lollipop or toy taken from it. You do not if you do not purchase privilege access in subsequent months loose the chapters you accessed or the names of the upcoming chapters you just cannot open or see the newer release of chapters until the release to those without the access catch up.
It is this attitude that will drive the original authors and translators trying to make this a career away and we will all lose out. No author or translator could keep up with your interpretation of the privilege access.
I purchased on one favourite novel privilege. I loved the early access but I have opted not to take it out again on that novel but will on another to support the author. I am fine not having access to additional release chapters until the release to non privilege readers catches up.
Yes I may be selfish myself and want to eventually make writing my career (giving up the day job that I dislike) so my opinion may be bias, but from my legal studies and old maxim applies here CAVEAT EMPTOR or buyer beware. But I wish you the best with your claim even though I see it being doomed!

KingDerp BTW I am here not for long and I'm mainly a writer who's more familiar with WN's Chinese business model so do you mind if I confirm the details: is it like here even without privilege service, when you just want to spend ss unlocking the chapters, the unlocked chapters will expire after one month and you will have to pay for it again if you want to read it?

klmorgan
Exploitative abuse:
This type occurs whereby a dominant firm using dominant position to exploit consumers without losing them through conduct like price increase and production limitation. There is no legal definition of ‘exploitative abuse’ under Article 102 but it can be taken as ‘any conduct that directly causes harm to the customers of the dominant undertaking’. Without barriers to entry, the market is likely to be self-corrected by competition because monopoly profits will attract new competitors to enter the market. However, the Guidance does suggest that the Commission will intervene where the conduct is directly exploitative of consumers (for example, charging excessively high prices).

Excessive price:
Price set significantly above the competitive level. Article 102 explicitly bans unfair pricing which has been understood as to cover the excessive pricing. The charged price must be excessive and unfair to be abusive. The test used was stated in the United Brands case that whether the charged price has no reasonable relation to the economic value of the product supplied and exceeds what the dominant undertaking would have obtained in a normal and sufficiently competitive market.

Fiona_Singer The thing is the chapters don't expire in the privilege. Even if you don't repurchase the privilege, you'll still get to read the chapters you purchased last month before the normal releases catch up. There will be a section bellow the privilege button that says "Privilege chapters purchased" highlighted in orange which you can read.

and no, if you've paid for a chapter with SS. It stays unlocked.

KingDerp I have read your other posts. We have similar provision in Australia plus I had a brief look at the EU laws so I could understand what you were arguing (but I am not an expert in this area of law).
Yes it is designed to protect consumers for exploitation, but it also protects companies who realise consumers may have been misled if the are proactive. Webnovel were when they realise the issue. They provide a rebate of a percentage of the cost for the privilege access without you being downgraded and reworked the disclosure information to be clearer and installed a warning.
Your complaint is more that you have an interpretation aand as it was not delivered so it is exploitive behaviour. That is not exploitive behaviour, it is simply a difference of opinion.
It was always clear to me that privilege access was to see chapters titles in advance of that released to people without that access and you had to pay for the chapters themselves. Plus it was clear that it was for a specified time frame.
Stop, look at the situation and consider have they acted to protect consumers. They have. Just because you do not like the cost do not complain, as authors have some role in this. Do you blames them as being exploitive. I would guess not.

klmorgan I forgot to add, paying a premium price for something over and above the normal is not exploitive. You get something they don't. The logic would be premium economy, business and first class seating on planes is exploitive. You get more than economy so it is not illegal.

I have the same problems.. It is frustating now.. I thought I just waste my money. I dont read anything about it will be open only for such period.. Can we get out stone back????

Like many people here I really love to read the books. So I purchased the privilege to stay reading books 50 ahead. This I have zero problem with. Now I find out that I will not be staying 50 chapters ahead. The system is set up to screw you over by over to re-purchase "Privilege" again after 30 days plus the additional stones per chapter. Come on really you are going to actively screw over your customers monthly? There is absolutely zero chance I will repurchase into the privilege status and just wait to get screwed over again. Please fix this issues and yes it is a MAJOR FREAKING ISSUE.

1) Purchase into the "Privilege" status for a book translation
2) This should set the person for that book at a +Number of chapter privilege ongoing
3) Absolutely not screw over your customer and drop there privilege purchase to repurchase the same thing monthly.

Sticker I can see your point. You do not loose the chapters you had accessed at the end of the month if you do not rebut, it is just keeps ahead.

Question if you look at Privilege as being like a Patron account where you could get early access for a time to chapters does it change your view? That is how I interpreted the system when I read the information.

BigMike72 this issue is with the bullshit taking place. I've filed a complaint with my countries ombusdman because this app at this point is highly illegal. It border lines theft. When i first purchased my privilege package it stated that i would have one months access. It didnt state that my privileges would reset after the last day of the month. The fact that they haven't provided customer support makes things worse. I'm currently waiting for a response from the ombudsman.