I think what I'm sensing here is there a two kinds of storytellers here and story types being muddled. Authors and Writers. Stories and Books
Authors write to sell a book; a product readers commit to under whatever conditions. If they don't receive those promised conditions, tongues wag.
Writer's write stories free from commercial commitments as a hobby. They go at their own pace when their energies and whim allows it. As a reader, you pick up and put down with the same freedom.
Webnovel, being what it is, Authors and Writers get muddled together.
Readers come to expect a certain level of product commitment when money is exchanged for goods, regardless. So, when a Writer regularly unfolds a popular story then stops. Some readers might be under an impression the story was a product, so a level of commercial commitment was required. Even though the obvious markers of said Writer not being a WN Author was before their eyes.