Yes Authors Can and Will Delete Reviews/Comments - Open Sounding Board
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For everyone's benefit. I pulled this from Wikipedia on Novel Lengths
Classification + Word count
Novel = 40,000 words or over
Novella = 17,500 to 39,999 words
Novelette = 7,500 to 17,499 words
Short story = under 7,500 words
However, this is generally reserved for traditional book formats like paperback and ebook. And this count is just a general guide. Plus there's boiler plate information and printing/packaging design to think of with these formats that adds to the page count.
Web novels don't have the same overheads as ebook and paperbacks. It's fair to say that Web Novels are different from the traditional format standard since you're reading a story series/saga rather standalone stories. It's as you go rather than one completed book.
If web novels are standalone, they're likely the word count length like mine of 125K-ish words that equals about 121 chapters. Or less.
So the option of manual/human moderation seems unlikely due to capacity limitations. We don't know if Webnovel will invest in any automated content and community moderation tools.
What else is there that can address the need?
Veronica8 Just creating a form for a review, in which the points must be included:
1.reasoned analysis of a text block
2.How much does the text block emotionally affect the reader?
3.the text block corresponds to reality, as far as the author has studied the topic, he understands what he writes or not, the depth of the topic disclosure by the author
4.the novel is the original work of the author or is it a cliché
5.evaluation of the form, content, grammar, features of the composition, the style of presentation of the material, the skill of the author
6.Conformity of the title page to the plot of the novel
7. Do you recommend reading this novel and why?
For example.
If all the items are not filled in, then it will be impossible to give a review.
The easiest way and not very expensive. Not 100 percent will remove spam from the review, but will partially limit the review from emoticons.
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Dan_Ryder Mate, are these the kind of 'helpful insights' you are talking about? Or are these the 'spam reviews' and the so called 'trolls'? You seem to manage your reviews very strictly, seeing how there is not even a single review under 4.5 stars, but i guess you missed these? You seem to have around 80 reviews while 38 of your 5 star reviews are spam like these. Basically half of your reviews. Or are these 'helpful insights'? Do tell? Since you can air your point of view on 'troll' readers and their 'spam' posts, thought i would give mine on yours...
Hmm, guess everyone who dared to give anything less than 4.5 stars were 'trolls'. Oh my bad, actually there seems to be one very recent review under 4.5 stars. This was the only review i could find under 4.5 stars, which is soon to be deleted if i am to believe the reviewer. 12th time no less, that's some dedication there.
Just tagging @Uncle_Sheogorath @JohnnyKbca
Last year I also wrote little meaningful reviews to get experience points, but after 3 weeks I got tired of it, it takes a lot of time to get a measly 5 experience points. It's not worth it. Now I write meaningful reviews, read at least 5 chapters. I give stones of advancement. But I give honest reviews or swap. But I don’t write a review every day for the sake of gaining experience. No more than 3 times a week.
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KitKatxKK I understand where you coming from however I have to disagree. If the first 300 chapters(minimum 1k words per chapter altogether 300k words or more) are sub-par then whose fault it is?! The beginning of the story is important and if 30% of the novel is crap, per se then the readers have the right to put a review and let other people know. Like seriously you expect someone to read 30% and persevere the whole 300k words and hope it gets better around 60% just so that the reader could write the review?
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N0xiety He seems to have stopped after posting his review on my novel.
Even though he clearly wanted to give me a bad score, I responded by thanking him for the review and pinning it.
This all started after I saw him promoting the novel on the forum and decided to review it. He responded by claiming that I had a vendetta, calling me a troll, and deleting the review.
This annoyed me, so I posted it again, he deleted it again, and that’s where we are.
And the worst of it is that he did raise some fair points in his review. My writing and story really aren't all that great up until the end of chapter 36. That's more than half of my current published chapters. I had all the time to go back to them for some heavy editing, but I never did so, and that's on me.
I don't think that Dene is a "walking piece of garbage with no redeeming qualities" but that's his opinion.
Anyways, I wish him good luck with his writing, and I also hope that both of us keep on improving.
N0xiety Yeah that person....how should I put it without being rude? Pitiful? Perhaps pathetic...... I kinda feel pity for him at how controlling and petty his actions are... I mean deleting actual reasonable reviews just because they weren't 4.5 and then playing the victim card that his being abused by 'trolls'. Lol! :(
JohnnyKbca Yeah him and calling others trolls. I believe he may be quite a narcissist from some conversations that I had with him.
RiMad_Heart this site hardly have any novel worth reading. Admin are behaving more like Chinese ccp where you can delete review to improve your star rating.
JKSManga
For sure delete. That comment was unwarranted! What? Who even says that
Gourmet_DAO You are loyal! 
I got bored of the reviews exp after forcing myself to write two times since i was aiming for meanigful ones. Took some more time for the comment exp. Exp sect is addicting 
. Now i give reviews when i am personally engaged in the novel but commenting a lot more even between paragraphs. I am not sure what you authors feel but reading the comments in the paragraphs actually gives you real time feedback. And any kind of responce either at the comments or with an author note means a lot.
I am not sure why i am writing this!! This doesn't fit the concept! 
I had a wonderful day today! Ignore me! I lack sleep! 
I can not stop laughing! BB!
NightGale35 Yes, you're right, writing a review just to get 5 experience points is very exhausting. It's not worth it! Even to get experience points - a comment for work and a comment for a comment, I write to myself, it's easier.
But up to level 7 probably still half a year - now
Lv 6
3380 EXP required for the level up
Yes, there is a certain dependence, I do not argue :)
I like the comments on the novel, but they are few. So I appreciate my few readers :). The criticism is accepted. I rewrote two novels 4 times. But they need 1 or even 2 more rewrites.
It is good when the author answers - to the reader. But some people ignore the commentators, and then as a reader, I don't want to read that novel, I exclude it from my library.
You write comments, probably like me, because this or that chapter of the novel seemed to me interesting, not realistic, funny, stupid or surprisingly magical! This feeling, emotion! I think so!
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Gourmet_DAO I think your readers appreciate you for that. :) I followed an author on different site when they could not cope here and trully your readers is someone you want to keep close. ;)
I will check out your books later. I hope it is in a genre i like. 
By the way, level 7? 6? Let me reach 5 and we will see! Is it sth worth fighting for? And no, more energy and power stones do not exactly cut it for me. Well power stones maybe, i have a couple of novels that need a boost. Mmm. yeah. Still no. I feel kind of a troll now. Apologies.
On a serious note, although stars are important to a novel, they do not fool longtime users or people that will invest long term. They can only help with the trafic. Maybe a new system could be implamented in recommenting or ranking *. Like by how many of the visitor-readers the novel had actually stayed. As presentage though, and only active accounts. It would be interesting. Oh yeah, completed novels stay out of this, and translated ones separate of course.
*I often follow other readers' suggestions so i am not sure what system there is now - i never visit the rankings.
NightGale35 But my content is interesting, but here's one problem, English is not my native language, it is a third language. I check on three machine editors, but there will be errors. Besides, now I am lazy. Not updating.
Nevertheless, thanks if you come, I will be glad even for a short visit :)
Gourmet_DAO For a moment i thought you will say that you are not writing in english! Now that would be a problem.
I have read multiple MTL that make google-translate seem perfect! I am trained. Not my first language either. And i shows. ;) If sth is too obvious it can be pointed out nicely. Generally as long as there is flow, you impove and fix mistakes that make the sentence not making sense, i believe most people are fine- if the story is good of course. Don't put yourself down!
NightGale35 Well, usually everyone speaks a second language better than a third. It's just that when a novel is read by native speakers, they treat the text in a snobbish way. Well, or so it seems to me, without even reading the novels, they give 3 stars, not at all evaluating the plot, only paying attention to the grammar.
As an author, I want to share a story, it is interesting to me, besides it is useful, all stories have rich material. This is realistic.
Therefore, thinking that suddenly, or maybe my reader, will have English as a mother tongue, starting to read my novel, he will say what a horror! This is not my cup of tea, what awful English. Therefore, I wrote ahead of the curve that this is not my native language :)
And wait for my English to improve ... it will take a long time. Since while I am writing, I am improving my English a little bit while writing the text.
I wanted to give one of the novels to be edited, but it is expensive, an 80,000 word novel will cost a couple of thousand US dollars. It's impossible. And I don’t want to make money writing, this is just a hobby.
I write because it's fun, interesting, pleasant to communicate with readers, to improve my text block. Grow up as a novelist.
Gourmet_DAO That is novel. :)
Your english is fine, really. I haven't read far -not the best time of the day for the subject- as you may notice later, but there is flow.. and ridginess. You can improve steadily. I am not sure if you write novels in your first language but if you don't, keep in mind that this is double the effort. You learn the language and try to express your thoughts in order to convey them correctly to a foreign person. These are two indivually hard things that you do together. Keep it up!