XOMatsumaeohana And how is that the customers' problem? That's not an excuse. If you're in the business of selling a product or service, you can never be too busy to serve your customers well. Just because they are also apparently too busy to respond to their contracted authors, and apparently some of these contracted authors (like you?) are so lenient and could just accept being treated like second class citizens, doesn't mean customers with complaints or questions should do the same too.

If they have too many messages to respond to, then they should get more resources. Or better yet, strategize better and don't come up with some half-baked programs that would anger their customers.

      Cantiara 😅😅 I'm just used to it. I'm not saying it's okay to treat people like second class citizens I don't know where that came from. And I do have some issues regarding the sites and how things are handled. Like I do think some features like their report button could be fixed and features utizled better. I'm just a reader like everybody else 🤷 the same as the rest of you.

      I only provided that explanation, because that's how things are. I never said I agreed with it.

          XOMatsumaeohana

          Yeah? Coz' most of your comments responding to these aggrieved customers just read a lot like sycophantic pro-WN posts.

          Put yourselves in the shoes of these people. If you bought something at a store and for whatever reasons you are disatisfied with the product that you bought, so you came back to that store because you would like some explanations from their customer service, only to find out that you were being ignored by them and started to get frustrated yourself, and someone else just barged in to tell you "Oh, they're just too busy to respond to you. FYI, this is normal, they treat others the same way too, including myself, but hey I'm used to it, because that's just how things are, so you should get used to it too. Don't feel so disappointed or frustrated, because guess what? You're not that special".

          How would you feel? SMH.

              Cantiara 😅 Honestly, I'm not trying to start a fight here. Just explaining how the system works to some people who seem confused about it. I'm used to it, because back when I was writing complaining posts when I joined last year. I didn't get responses either. People are very toxic in comments section, do you know how many times I reported it? Got nothing as a response, and I waited long.

              After experiencing something like that, I figured it would be best not to get hopes up for replies. Not everybody is satisfied with how things are on this site, but people do still read so I do understand where the concerns are coming from. I hope things get cleared up soon, and a proper explanation is provided too.

                  DaOist0015 You guys don't understand the Privilege. If you buy 5 advance chapters in one month and you will be reading up to the latest chapter lets say 100th (95th is latest for free) then when the month ends, you have to buy it again, but that doesnt mean you will read up to 105th. You will still be on 100th chapter as that's the latest. You pay to be 5 chapters ahead of everyone. Not to read 5 chapters more each month. When the privilege expires, you go down to 95th chapter and only if you renew the subscription, you can read up to 100th again.

                      This is how high sea sites get popular greed and you lose more then you win. The ones hurt are the authors and translators.

                        XOMatsumaeohana I'm not trying to pick a fight either. But just like what I already said in my post in another thread yesterday which was a response to your post (remember, the one in which you said that a certain user was just making a fuss and should have known what they're getting themselves into?), you should be more sensitive with what you write to these customers who are already frustrated enough with the situation and the lack of response from WN. You said you were just trying to provide an explanation on how the system works, fine, that's really nice of you, but there is a more diplomatic and thoughtful way to do it without having to sound like a bootlicker who makes excuses on behalf of WN. Coz' seriously, that's how your posts looked like.

                          DaOist0015 Same! I just paid for a extra 20 chapters this month after paying for full access to super gene last month and got jack sh!t for it

                              Piokilek that's what I understand as well. But now, when I got an upgrade, it went back to the chapters which I previously read when I first got an upgrade then.. so what's the problem this time? Why can't I open the new chapters?

                                Piokilek no it’s not like that
                                Cause the 50 chapter I purchased last month are still open but the chapter that keep uploading every day it’s the following for who didn’t buy privilege. It’s not like how you say

                                    Hi guys
                                    I got a replay from Webnovel service
                                    “Dear:
                                    Purchased Privileges expire by the end of every month (UTC+8). After the expiry date, you may purchase them again at the end of the following month.
                                    The previously purchased privilege chapters will not be retained。

                                    So the privilege chapters you bought in August is based on the current chapters updates，which has nothing to do with which chapter you saw last month.
                                    If you want to read more chapters,you need to pay more privileges.

                                    And If the newly purchased privilege contains previously purchased and unlocked chapters, you do not need to use SS to unlock them again.

                                    Warmest Regards,
                                    Team Webnovel

                                      I also replied to them that this is bullshit an they are obviously stealing us

                                        DaOist0015 I just want to ask. Say, in your case, the last chapter for X novel is 100. You purchased 50 chaps of privilege in July and got to 150.
                                        Now, in August you got set back to 100 and repurchased 50. Are you getting daily releases starting with 151 or are there no new chapters whatsoever being added to the pile and you're just stuck with what you already have?

                                            DaOist0015
                                            What’s the fucking point...I guess we can’t make them fix or compensate shit. All we can do now is stop supporting our favorite authors just to show Webnovel that their greediness is making them lose out more than they can gain.

                                              XOMatsumaeohana They dont have time to respond is bullshit. I have seen many post where official account reply to them within a day.

                                              If you post anything related to buying SS, they will reply instant.(PS: i checked many posts, posting time and reply time)

                                              Your questions and others.....they are just simply ignoring us.... They just wany to extract money as much as possible.

                                                  I lost 900 ss for purchasing privilege on 2 novels on this 2nd wave of privilege. I wrote them telling them that what they are doing is akin to us buying for the same product over and over again. That is not good business and authors would lose their readership because of this. I suggested that it would be more worthwhile to have the privilege chapters purchased be retained at the end of every month, then when readers purchase privileges they start from the chapters they left off. Example: purchased privilege for 35 chapters for 1st month with last chapter read at 135. On the 2nd month, purchase 5 privilege chapters, readers get chapters 136-140. NOT 101-105, as you’ve purchased those privileged chapters the previous month.
                                                  Another question is, will the authors be able to commit to provide additional 50 chapters of stockpile a month to support this privilege scheme WN is having?

                                                    jlou1850 The translators can I'm sure since they are only translating a finished novel. Even then they must have a hard time. Original authors? I don't think anybody has the 50 tier option and sticking with the low ones. Since unlike translation teams they are only one person.

                                                      jlou1850 Paying for Privilege just means to remain X chapters ahead of the normal readers. So to maintain that X chapter lead, that's the amount to pay. There's no need to sign up for Privilege to still enjoy the same release rates.

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