• Questions

  • Addressing Your Complaints (Coins, Fast Passes, etc.)

Mistaken_me

What bonus coins? The amount you get for reading is points, entirely different currency. As for daily tasks you get fast passes which have to be manually used on a chapter, they are not automatically used instead of coins.

sweetpea1972

Coins or points, they are not interchangeable. Coins are used to unlock chapters, points are used in the app profile store tab to buy vouchers or fast passes.

correaa

Reading rewards are not coins, they are points. Read the original post thoroughly for more information.

VikktoriaMa

Is the chapter in privledge status? Privledge is now solely in the paying customer domain as it was always intended to be.

Palmaj

The only coins expiring should be the ones converted from free spirit stones which would expire anyways.

faith0831

Sounds like your membership got changed from monthly to the WIP weekly membership, contact webnovel support email directly, be sure to have a ss of your initial membership purchase as they'll likely want it for verification.

                Webnovel can you please return the free novels it used to be 3 novels 24 hours you stopped doing this from around 5 of jan and when i contacted you said it was temporary, now your saying its under consideration which means this was not a temp measure. Please please please at don't change that

                yaoyueyi sigh.. yeah i know all this but its really hard to read when you dont have coins i read at pc so i cant collect coins and the 3 fast passess are gone just like that and i cant save my coins to read something else in the future because it will expire now my coins are almost gone it went from close to 400 and then to less than 50

                when will it be able to collect coins in pc as well?

                    yaoyueyi sigh.. yeah i know all this but its really hard to read when you dont have coins i read at pc so i cant collect coins and the 3 fast passess are gone just like that and i cant save my coins to read something else in the future because it will expire now my coins are almost gone it went from close to 400 and then to less than 50

                    when will it be able to collect coins in pc as well?

                        Why can't i use fast pass on some of the novels im currently reading? What's the point of earning it through daily log in and watching videos and doing votes?

                          Why can't i use fast pass on some of the novels im currently reading? What's the point of earning it through daily log in and watching videos and doing votes?

                            It's not really a complaint, I'd just like to know this because I haven't seen it addressed anywhere yet. After a novel finishes, will privileged chapters slowly become available for the general public, or will they remain cash only?

                            As for my complaint... I like that now the farming works on most novels, but I'm having issues with this 2 minutes long collection time. I mean WN's 2 minutes is not my 2 minutes; once I've been reading a novel for over half an hour, but the store's counting system was saying only around 8 minutes.

                              Aaronic02

                              You can't collect coins anymore. Not on PC, not on mobile. Webnovel has stopped giving out free coins. If you want to have coins, you will have to purchase it.

                              ImIngga

                              Most likely because the chapters you were trying to unlock with fast passes but couldn't are privilege chapters. Fast passes can't be used on privilege chapters.

                              ChainedGhost After a novel finishes, will privileged chapters slowly become available for the general public, or will they remain cash only?

                              After a novel ends, if it has a privilege service, the author/translator will have to put the novel's status to completed. After that, the privilege chapters will be released in the regular update to regular users. You will still have to pay or use fast passes to unlock the chapter.

                                      CantiaraMy concern was about whether they would become accessible later on without needing to purchase privilege or not. Thank you very much for answering my question : )

                                          ChainedGhost

                                          After a novel is completed, yes, the privilege chapters of that novel would become available to the non-privileged readers through the regular release schedule.

                                          So, for example, if there are still 10 chapters left to the completion of a novel, and all of them are privilege chapters, once the author/translator set the novel's status to completed, those chapters will be released from the privilege pool to the normal readers through the regular release. If the regular release schedule is 2x daily, then normal readers will get to the end of the novel in 5 days.

                                          Purchasing privilege is never mandatory for reading a novel until it's completed. But as I said, you'll still have to unlock the chapters with coins or fast passes once they're released from the privilege pool.

                                              Cantiara Thank you, again. I found your answer very easy to understand the first time, but this would be even more so if someone else has the same question. Most of what I am reading here is VIP, so needing to unlock the chapters once released was never in question.

                                                  ChainedGhost

                                                  Ah okay. I thought I wasn't clear the first time around, hence the more elaborated answer :)

                                                      Cantiara

                                                      Trick is getting the author to mark it as completed, I had one book in my list had 235 of 245 chapters released, the last ten were eternally in privledge. Could be the author 'forgot' to mark his book as completed but considering his fanbase has repeatedly posted about it in the comments of chapter 235, including the prior privledge holders who bought it again under the thought it was continuing when it wasn't... hard to say said author is not fully aware they are holding those last ten chapters ransom.

                                                          Darth_Xiane

                                                          Which book is it? Is it original or translated?

                                                          In the case of translated books, as far as I know, translation groups just have too many books on their plates. And it could sometimes happen that the coordinator of a group fails to keep track of which books have been completed and which haven't, and therefore forgets to set the status of those books to completed.

                                                          The scenario above seemed highly unlikely In the case of an original book because I don't think there were any original authors on this site that have too many books to handle.

                                                          Also, most translation group coordinators don't read the comments section of their books. So, if the book in your case is a translated one, it could indeed be an oversight. If you know the translation group, you can head over to their discord server and ping them there. But if you don't know, you can also just tag CKtalon here or over on the webnovel's discord server (head over to the #suggestions_bug_feedback channel), and he'll take care of it.

                                                          In the case of an original book, I'm not sure what you could do. Maybe report the author to Webnovel?

                                                              KoraL All of which is meaningless when ir costs 3k to buy a single fast pass and even then only if they aren't already all sold out. As for the % off purchases...why would I use one when the per chapter price is already exorbitant.

                                                                  Cantiara I always liked the percentage and never complained about it. Though the numbers are fine too. I prefer the percentage for some reason.

                                                                      Hello... I would say sorry for I am pissed off... I paid in 199coins in accessing privileged chapters which is not expired yet... and since I was done reading until chapters 349 in other websites which is FREE but I want to read more advance chapters starting chapter 350 to 359 which is 10chapters in all (though as I said the 199coins that I paid before still in effect.. but I didn't unlock the chapters 349 and below because I am done reading it FREE of charges from other site.. so what I did, I click the 15 chapters privilege (for 300coins) that supposed to be totalled to 499coins... and did pay for that 300coins thinking that I can start reading chapters 350 and so on without unlocking the chapters 349 and below since as I said I read it already in without charges... so now I was thinking I can read starting chapter 350 since I paid 300 coins.. TOO BAD FOR ME THOUGH I CANNOT READ IT UNLESS I HAVE TO CLICK AGAIN THE NEXT PRIVILEGE STUFF... IN WHICH THE 300COINS THAT I PAID JUST FEW MINUTES AGO WERE WASTED! I think this is my last straw with your website.. because this is not the first time that this happened to me... now.. I think to avoid of being riff-off I just need to wait for my remaining coins to run out again and just deactivate or turn off my account with your site... I just hope you can fix this issue because as I can see and noticed, I am not the only customer of yours as the victim of this... :(

                                                                        Hello... I would say sorry for I am pissed off... I paid in 199coins in accessing privileged chapters which is not expired yet... and since I was done reading until chapters 349 in other websites which is FREE but I want to read more advance chapters starting chapter 350 to 359 which is 10chapters in all (though as I said the 199coins that I paid before still in effect.. but I didn't unlock the chapters 349 and below because I am done reading it FREE of charges from other site.. so what I did, I click the 15 chapters privilege (for 300coins) that supposed to be totalled to 499coins... and did pay for that 300coins thinking that I can start reading chapters 350 and so on without unlocking the chapters 349 and below since as I said I read it already in without charges... so now I was thinking I can read starting chapter 350 since I paid 300 coins.. TOO BAD FOR ME THOUGH I CANNOT READ IT UNLESS I HAVE TO CLICK AGAIN THE NEXT PRIVILEGE STUFF... IN WHICH THE 300COINS THAT I PAID JUST FEW MINUTES AGO WERE WASTED! I think this is my last straw with your website.. because this is not the first time that this happened to me... now.. I think to avoid of being riff-off I just need to wait for my remaining coins to run out again and just deactivate or turn off my account with your site... I just hope you can fix this issue because as I can see and noticed, I am not the only customer of yours as the victim of this... :(

                                                                          Web Novel Novel Ask