• Questions

  • Addressing Your Complaints (Coins, Fast Passes, etc.)

ChainedGhost

After a novel is completed, yes, the privilege chapters of that novel would become available to the non-privileged readers through the regular release schedule.

So, for example, if there are still 10 chapters left to the completion of a novel, and all of them are privilege chapters, once the author/translator set the novel's status to completed, those chapters will be released from the privilege pool to the normal readers through the regular release. If the regular release schedule is 2x daily, then normal readers will get to the end of the novel in 5 days.

Purchasing privilege is never mandatory for reading a novel until it's completed. But as I said, you'll still have to unlock the chapters with coins or fast passes once they're released from the privilege pool.

      Cantiara Thank you, again. I found your answer very easy to understand the first time, but this would be even more so if someone else has the same question. Most of what I am reading here is VIP, so needing to unlock the chapters once released was never in question.

          ChainedGhost

          Ah okay. I thought I wasn't clear the first time around, hence the more elaborated answer :)

              Cantiara

              Trick is getting the author to mark it as completed, I had one book in my list had 235 of 245 chapters released, the last ten were eternally in privledge. Could be the author 'forgot' to mark his book as completed but considering his fanbase has repeatedly posted about it in the comments of chapter 235, including the prior privledge holders who bought it again under the thought it was continuing when it wasn't... hard to say said author is not fully aware they are holding those last ten chapters ransom.

                  Darth_Xiane

                  Which book is it? Is it original or translated?

                  In the case of translated books, as far as I know, translation groups just have too many books on their plates. And it could sometimes happen that the coordinator of a group fails to keep track of which books have been completed and which haven't, and therefore forgets to set the status of those books to completed.

                  The scenario above seemed highly unlikely In the case of an original book because I don't think there were any original authors on this site that have too many books to handle.

                  Also, most translation group coordinators don't read the comments section of their books. So, if the book in your case is a translated one, it could indeed be an oversight. If you know the translation group, you can head over to their discord server and ping them there. But if you don't know, you can also just tag CKtalon here or over on the webnovel's discord server (head over to the #suggestions_bug_feedback channel), and he'll take care of it.

                  In the case of an original book, I'm not sure what you could do. Maybe report the author to Webnovel?

                      KoraL All of which is meaningless when ir costs 3k to buy a single fast pass and even then only if they aren't already all sold out. As for the % off purchases...why would I use one when the per chapter price is already exorbitant.

                          Cantiara I always liked the percentage and never complained about it. Though the numbers are fine too. I prefer the percentage for some reason.

                              Hello... I would say sorry for I am pissed off... I paid in 199coins in accessing privileged chapters which is not expired yet... and since I was done reading until chapters 349 in other websites which is FREE but I want to read more advance chapters starting chapter 350 to 359 which is 10chapters in all (though as I said the 199coins that I paid before still in effect.. but I didn't unlock the chapters 349 and below because I am done reading it FREE of charges from other site.. so what I did, I click the 15 chapters privilege (for 300coins) that supposed to be totalled to 499coins... and did pay for that 300coins thinking that I can start reading chapters 350 and so on without unlocking the chapters 349 and below since as I said I read it already in without charges... so now I was thinking I can read starting chapter 350 since I paid 300 coins.. TOO BAD FOR ME THOUGH I CANNOT READ IT UNLESS I HAVE TO CLICK AGAIN THE NEXT PRIVILEGE STUFF... IN WHICH THE 300COINS THAT I PAID JUST FEW MINUTES AGO WERE WASTED! I think this is my last straw with your website.. because this is not the first time that this happened to me... now.. I think to avoid of being riff-off I just need to wait for my remaining coins to run out again and just deactivate or turn off my account with your site... I just hope you can fix this issue because as I can see and noticed, I am not the only customer of yours as the victim of this... :(

                                Hello... I would say sorry for I am pissed off... I paid in 199coins in accessing privileged chapters which is not expired yet... and since I was done reading until chapters 349 in other websites which is FREE but I want to read more advance chapters starting chapter 350 to 359 which is 10chapters in all (though as I said the 199coins that I paid before still in effect.. but I didn't unlock the chapters 349 and below because I am done reading it FREE of charges from other site.. so what I did, I click the 15 chapters privilege (for 300coins) that supposed to be totalled to 499coins... and did pay for that 300coins thinking that I can start reading chapters 350 and so on without unlocking the chapters 349 and below since as I said I read it already in without charges... so now I was thinking I can read starting chapter 350 since I paid 300 coins.. TOO BAD FOR ME THOUGH I CANNOT READ IT UNLESS I HAVE TO CLICK AGAIN THE NEXT PRIVILEGE STUFF... IN WHICH THE 300COINS THAT I PAID JUST FEW MINUTES AGO WERE WASTED! I think this is my last straw with your website.. because this is not the first time that this happened to me... now.. I think to avoid of being riff-off I just need to wait for my remaining coins to run out again and just deactivate or turn off my account with your site... I just hope you can fix this issue because as I can see and noticed, I am not the only customer of yours as the victim of this... :(

                                  littleArz So, you're saying that you read on a pirate site, which is very much illegal, and now you're... complaining about having to pay for something that you should've paid for in the first place? And you are saying that you're being ripped off even though you're the one who technically ripped off the author/translator/editor that you read the pirated version of?

                                  Well, okay.

                                      yaoyueyi 4) Membership?

                                      Hello! I purchased the membership however, I didn't check in on Jan. 18 & 20 since there is no signal at where I was at however, when I checked in at Jan. 19 & 21, it says membership (10 coins) = check/claimed but when I went to see my coins history I only received 5 coins. The same happened on both days and it was also really true and no mistake because my coins balance today only totalled to 7 coins.

                                      I should receive those 10 coins in total because even if I didn't check in for 2 days, I still paid for it and was expecting it especially since the coins now are very expensive.

                                        yaoyueyi 4) Membership?

                                        Hello! I purchased the membership however, I didn't check in on Jan. 18 & 20 since there is no signal at where I was at however, when I checked in at Jan. 19 & 21, it says membership (10 coins) = check/claimed but when I went to see my coins history I only received 5 coins. The same happened on both days and it was also really true and no mistake because my coins balance today only totalled to 7 coins.

                                        I should receive those 10 coins in total because even if I didn't check in for 2 days, I still paid for it and was expecting it especially since the coins now are very expensive.

                                            Sorry I assume I've misunderstood or missed this somewhere but I thought Members still got bonus coins on top ups, is this no longer the case?

                                            Thanks.

                                              iml0stinbooks which membership coin did you purchase? does it 500 coins membership or 250 coins membership? Both have different bonus coins i.e 500 coins + 310; 250 coins + 150.

                                                  [unknown] I just leave my phone on and idle on a chapter while doing chores and whatnot, changing the chapter every 10 minutes or so. The yield is around 2-3 points per minute including half hour bonuses. If you get an hour of "reading time" in a day, that's 180 points minimum. It's not great, but it's better than nothing because it's not impossible, and it's not even necessary to watch ads. I'm sure if you actively did ads too, you would be able to purchase the free reading vouchers before they run out, but you do you.

                                                    yaoyueyi Pirate Sites are only illegal when the country you are in has a trade deal for the work in question.

                                                        yaoyueyi Pirate Sites are only illegal when the country you are in has a trade deal for the work in question.

                                                        KoraL If I were that bored, I wouldn't be trying to idle. User work arounds using holes in the system should never be offered as solutions.

                                                              My membership supose to work by now cause it's already past 24 hours but it still didn't work.help?

                                                                My membership supose to work by now cause it's already past 24 hours but it still didn't work.help?

                                                                  Oh, so you're it's my fault that I read it free from another website that I subscribe to?????? I paid more even of what I have due in this web novel site okay? If I read some of your novels free of charge from other sites just because I subscribed to that site....? Are you the customer service rep of webnovel? Your reply is somewhat... well never mind.. thanks and no thanks... it's my fault for spending too much I guess...!

                                                                  Oh, so you're it's my fault that I read it free from another website that I subscribe to?????? I paid more even of what I have due in this web novel site okay? If I read some of your novels free of charge from other sites just because I subscribed to that site....? Are you the customer service rep of webnovel? Your reply is somewhat... well never mind.. thanks and no thanks... it's my fault for spending too much I guess...!

                                                                    littleArz Oh, so you're it's my fault that I read it free from another website that I subscribe to?????? I paid more even of what I have due in this web novel site okay? If I read some of your novels free of charge from other sites just because I subscribed to that site....?

                                                                    Well, yeah, it is your fault. If you use something that is given to you for free by someone else, knowing that the thing is stolen, then you are at fault because you are responsible for your own actions. Those pirate sites take Webnovel's contents and publish them on their website without permission. As a user of those sites, you're depriving not only WN as a publisher but also authors and translators of income and royalties, benefits that are rightfully theirs. In some jurisdictions, you'd even be counted as liable and could be hit by a civil lawsuit.

                                                                    And had you bothered to read the fine prints thoroughly before you purchased the service, you would have known that the Privilege service doesn't work in the way you thought it did. It is Webnovel's duty as the service provider to provide you with the information about their service, but it is also your duty as the customer to read and inform yourself about it before you use the said service.

                                                                    Webnovel has provided the information about how their Privilege service works on their fine prints, but you didn't even bother to read them before you purchased the service. So this, too, was your own fault. So stop the victim mentality and start taking responsibility for your own actions. You lost some money, but it was nobody's fault but your own. Lesson for next time: Always read the fine prints.

                                                                    And no, I'm not a WN's rep. I'm a reader, just like you, and what I wrote might seem harsh, but it is what it is, I'm just pointing out the obvious.

                                                                      So why after CHECK IN and getting fast pass there is BONUS REWARDS which says that after watching ad. you will get FP + exp and after watching you only receive exp?

                                                                        littleArz I am not WN's customer service. I'm only a forum moderator who regulates posts on the forum-- so whatever I say is not dictated by Webnovel but rather my own personal beliefs.

                                                                        And adding onto everything that Cantiara said, whatever other site you "subscribed" to is a pirate site. There's no way that it's anything other than that. WN's contract strictly says that the authors are only allowed to post on the WN platform. You are also contradicting yourself to the extreme-- since you subscribed to that site, you are no longer "reading for free" as you previously claimed. Also, if you are "paying more" on said pirate site, why are you doing that? Why not just pay the lower price on WN? And why are you even monetarily supporting a pirate site in the first place?
                                                                        Please clarify, because all I see are some glaring contradictions right now.

                                                                          yaoyueyi heehee this is what i've been thinking while reading about fp against ss before.. original novels can be controlled but how about translated novel.. its a fixed chapter, translators cannot do anything about it.. anyways.. this sudden changes, this is i think is for the better, for the authors, translators,etc.. but most readers here rely on free ss before. Most of us are free readers.. wn is like a public library to us and although its free there are ofcourse rules we have to follow but regardless all we want is to read the book we love.. since its public library, its free.. now this sudden changes its still free but limited unlike before.. free readers have now feel or may feel we are being push to the corners, to spend money or to leave wn.. well if we really have extra money why not,we love reading.. but for now, i dont know for some but for me, im hanging on line..😢 i dont know how long can i be able to stay here.. i love wn but i dont know how long can i be able to stay here..😭😭😭

                                                                              yaoyueyi heehee this is what i've been thinking while reading about fp against ss before.. original novels can be controlled but how about translated novel.. its a fixed chapter, translators cannot do anything about it.. anyways.. this sudden changes, this is i think is for the better, for the authors, translators,etc.. but most readers here rely on free ss before. Most of us are free readers.. wn is like a public library to us and although its free there are ofcourse rules we have to follow but regardless all we want is to read the book we love.. since its public library, its free.. now this sudden changes its still free but limited unlike before.. free readers have now feel or may feel we are being push to the corners, to spend money or to leave wn.. well if we really have extra money why not,we love reading.. but for now, i dont know for some but for me, im hanging on line..😢 i dont know how long can i be able to stay here.. i love wn but i dont know how long can i be able to stay here..😭😭😭

                                                                                  tom_Riddle1111 before when it was still ss, on weekends we are receiving 20Ss upon checking!

                                                                                  Now it's 1pass only.. with Ss u might be able to read 3 chaps for 8ss/chap or 5-6 chaps for 3-4ss/ chap so not fair...

                                                                                      Not here to complain about coins and such like the filthy poors. Just want to know whats going on with all the dropped novels. At least try to find someone to pick them back up or get us some info from the original translators, since most of them just ghost for years.

                                                                                        How about wn make a completed novel to free here or to make the reader can have more fp. Coz we need fp to read n not every reader in here can spend money

                                                                                          Coins are absolutely to expensive. The full trilogy of LOTR's in leatherback + the Hobbit cost maybe 150$. While a book writen by a complete novis, when payed for chapter to chapter using coins, can cost in excess of 400$ or 500$. For example,books such as LoHP with more than 2000 chapters (pages). We're not entitled, WN is a scam.

                                                                                          JenAngelesLagoc

                                                                                          I understand your predicament, but even public library is actually not free to the public. The public pays for it through taxes.

                                                                                          You still have the 3 fast passes a day to read a premium novel. Other than that, there is still the option of reading free (non-contracted) novels. If you look well enough, there are some free hidden gems in here :)

                                                                                              blady87

                                                                                              Because like many things through the app webnovel words it terribad. The fp + exp is the check in + bonus not just the bonus, yeah its worded bad but as stated webnovel webdesigners are complete asstards.

                                                                                                  yaoyueyi
                                                                                                  What’s the use of farming when all the items are out of stock....There are literally more than 5 to 6 thousand users using WN but only 3000 Nos for a item in the store that’s just another way of ripping us of and this is literally useless if they don’t even update the store or add more items.... And it’s not like we are all reading free everyone is buying using money to support their fav authors...but that does not mean that it’s ok for WN to rip us off...ok far many ppl 5$ is not much...But I am from a middle class family in India... I only get 500 Rs for a month from my parents...but spending 300 to 400 for 250 Coins is too much for us... that’s y we are saying that the previous version was good...we had a few free SS and buying a few SS was perfect for me now I don’t have enough coins to read...by this newest update isn’t WN actually the one who is depriving the authors its readers as many are actually saying that they will delete the app due to newest update

                                                                                                      yaoyueyi
                                                                                                      What’s the use of farming when all the items are out of stock....There are literally more than 5 to 6 thousand users using WN but only 3000 Nos for a item in the store that’s just another way of ripping us of and this is literally useless if they don’t even update the store or add more items.... And it’s not like we are all reading free everyone is buying using money to support their fav authors...but that does not mean that it’s ok for WN to rip us off...ok far many ppl 5$ is not much...But I am from a middle class family in India... I only get 500 Rs for a month from my parents...but spending 300 to 400 for 250 Coins is too much for us... that’s y we are saying that the previous version was good...we had a few free SS and buying a few SS was perfect for me now I don’t have enough coins to read...by this newest update isn’t WN actually the one who is depriving the authors its readers as many are actually saying that they will delete the app due to newest update

                                                                                                        yaoyueyi
                                                                                                        Why don't you stop giving EXP instead... It's useless and so called LEVEL has no meaning in itself... It's totally useless for readers so instead of all that useless stuff why not give more fast passes....also what's the use of store...when there is no stock worth buying ....
                                                                                                        Also why the hell are fast passes made so costly... 3 passes worth 5000... Where as these passes are uses to open a chapter which are worth only 3 coins or sometimes even 1 coin... How is it justifiable... Can someone answer me???

                                                                                                          yaoyueyi
                                                                                                          Why don't you stop giving EXP instead... It's useless and so called LEVEL has no meaning in itself... It's totally useless for readers so instead of all that useless stuff why not give more fast passes....also what's the use of store...when there is no stock worth buying ....
                                                                                                          Also why the hell are fast passes made so costly... 3 passes worth 5000... Where as these passes are uses to open a chapter which are worth only 3 coins or sometimes even 1 coin... How is it justifiable... Can someone answer me???

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