@WEBNOVEL_OFFICIAL @Webnovel_Staff i would like a refund on the privilege chapters Iā€™ve bought. Why would charge us 450 stones or any stones for the matter and then make us pay again to unlock the chapters we payed for. Not acceptable! You said when we get the privilege chapters it says unlocks the chapters why do we still get charge. This is fraud because this is not what you described or advertise, refund us back our stones.

    Doing this so that authors/translators gets paid more? If that is so,isn't the gifting system enough? I nearly purchased it thank god i didn't. I actually thought that I could read the chaps right then and there turns out I still have to pay to unlock it. I learned this from the elite subs cause here in webnovel everything is not what it seemsšŸ˜‚ You should explain it from the get go cause it is really misleading.

    WEBNOVEL_OFFICIAL i would like a refund on the privilege chapters Iā€™ve bought. Why would charge us 500-4000 stones and then make us pay again to unlock the chapters we payed for. Not acceptable! You said when we get the privilege chapters it says unlocks the chapters why do we still get charge. This is fraud because this is not what you described or advertise, refund us back our stones.

        WEBNOVEL_OFFICIAL Honestly, you could have said money. The fact free stone are lost after a month (?) mean no one have the stockpile to be truly considered a buyer of privileged chapters, with what you can stockpile as a free user you can only have a taste of it.

            Paneb Think Netflix vs buying a Bluray. You don't get to watch a show on Netflix after your Netflix subscription expires. But you can keep watching a Bluray.

            Referring to Elite, NOT Privilege

                CKtalon fervent is not the word i would have used. Deep pocket is more like it.

                    I feel mass release of 5-10 chapters is better than doing this privilege thing ... many people save ss to just read the chapters released that day ..so itā€™s not a good idea for us

                    I feel mass release of 5-10 chapters is better than doing this privilege thing ... many people save ss to just read the chapters released that day ..so itā€™s not a good idea for us

                    CKtalon yeah but netflix is worth it, privileged chapter isn't. Netflix give you access to all of it's library, privileged chapter doesn't. Netflix price doesn't change regardless of how much you watch it, privileged chapter ? let me laugh here.

                        Bluntly put, GETTING PRIVILEGE is PAYING SS just so you can ONLY SEE CHAPTER TITLES of the stockpile.

                        @WEBNOVEL_OFFICIAL My suggestion is that this point must be made extremely clear to ALL readers as they can all be considered potential buyers. This can be made through posting FAQs, revising content in "Privilege Rules", etc..

                        I really think all the rants are coming from the perspective that they felt cheated on what they paid for. Put simply, they did not get what they think they are buying. I also think that all the rants are avoidable had this been made clear to them.

                        Moving forward, I hope @WEBNOVEL_OFFICIAL and @Webnovel_Staff will read this reply and will consider how to improve on this privilege system.

                        WEBNOVEL_OFFICIAL ā€œIf you can afford it you donā€™t buy have to buy itā€

                        First off, WebNovel mustā€™ve given the job of responding to UNHAPPY customers(who gives money to your company) to the wrong employee. This is NOT how you respond to PR. Wrong job, get a new one.

                        Second of all, WebNovel used to be a really good app to use for readers who just enjoyed the content and some of us, including myself didnā€™t mind spending money purchasing ss. Now, you have all these ā€œprivilegeā€ rules which a SCAM. I suggest your ā€œmarketingā€ team whom you probably pay a lot of money for have another meeting and think of a better strategy on how you can get more money from your customers because youā€™re about to lose a whole lot more. Or maybe just hire a brand new team if I were you.

                        Privilege means ā€œa special right, advantage, or immunity granted or available only to a particular person or group.ā€ This is NOT a special right nor is it a benefit to your consumers. They are to pay 400s for FIVE chapters? In other words, they are paying $8 for 5 chapters because to get at least 400ss cost about $7.99? Disgusting. Webnovel is about to lose a bunch of paying customers so I suggested your ā€œmanagementā€ team revisit your crappy strategies. šŸ‘‹

                            Web Novel Novel Ask