New privilege system
Cantiara rebirth to a military marriage: good morning chief x400, so it should let me unlock 5 chapters. But I don’t know if it’s because I only have 3 unread it’s not letting me use the spirit stones to unlock them. The chapters don’t even appear on my chapter/contents section.
Another book is the rebirth of the strongest empress. I purchased the x750, with the same issue being that I can’t see the chapters I unlocked using the new privilege system, so I can’t even purchase the chapters
Skaz That would make sense if we were paying for new privilege chapters not chapters we’ve already paid for. Bear in mind that these privilege chapters are more than 200% more than the normal SS required to read chapters. Explaining it away the way you have is like giving users the middle finger after robbing them. If I’ve unlocked privilege chapters up to 399 by the end of July, I expect to either be given the option to purchase privilege chapters from the next chapter (400) or at least have the option of unlocking the daily updates with my paid SS. Saying that privilege ends at the end of the month was deliberately ambiguous.
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40fantasy Yep, that's how it works. You'll need to purchase the same tier again and again every month until the novel is finished if you want to keep resuming from where you left off.
@Webnovel_Staff @CKtalon , you guys should really revise the fine print again to make it clearer to the customers. Or at the very least, have some staff ready in this forum to address customers' complaints, concerns and questions.
Since yesterday evening there have been tons of complaints regarding the Privilege program, again, and yet I only see @CKtalon responding to some of it and he is not even an official WN staff. This is unbelieveably unacceptable customers service.
ueeelove When did you buy the Privilege? Was it today (August 1st) or yesterday (July 31st).
Privilege access expires at the end of the month. Reading your description of the issue you are having, I'm assuming you bought your Privilege on July 31st, just before it expired. And therefore you only had the chance to read 3 chapters out of the 5 you paid for before it expired.
40fantasy I have opted not to retake privilege on the novel I opted to try, but I still have access to the chapters I accessed I just have to wait for the release to non privilege readers to catch up. There is a way to access those you have read through a menu option in the chapter list around the privilege purchase area.
CKtalon
But that is the exact problem here, a dominant firm is NOT allowed to act like private contractors...
Here is an extract from article 102 of TFEU.....
Exploitative abuse:
This type occurs whereby a dominant firm using dominant position to exploit consumers without losing them through conduct like price increase and production limitation. There is no legal definition of ‘exploitative abuse’ under Article 102 but it can be taken as ‘any conduct that directly causes harm to the customers of the dominant undertaking’. Without barriers to entry, the market is likely to be self-corrected by competition because monopoly profits will attract new competitors to enter the market. However, the Guidance does suggest that the Commission will intervene where the conduct is directly exploitative of consumers (for example, charging excessively high prices).
Excessive price:
Price set significantly above the competitive level. Article 102 explicitly bans unfair pricing which has been understood as to cover the excessive pricing. The charged price must be excessive and unfair to be abusive. The test used was stated in the United Brands case that whether the charged price has no reasonable relation to the economic value of the product supplied and exceeds what the dominant undertaking would have obtained in a normal and sufficiently competitive market.
Wow wish I had read this before purchasing additional chapter for the Great Ruler. It is a rip-off for me to purchase privilege only to get the same chapters again
Wish I knew this before I purchased a total of 40 chapters of Perfect Secret Love!
WEBNOVEL, YOU BIG CHEAT! NOT ONLY CAN YOU NOT PROTECT YOUR CREATORS FROM LEECHING WEBSITES, YOU CAN'T EVEN PROVIDE FAIR SERVICE TO PAYING READERS!
Yup it sucks because if the release rate is 2 chapters per day then I need to wait for 1 and a half months to catch up to what I’ve bought in advance which is 50 chapters. The privilege system pretty much eliminate the chance for authors to do mass release as well so you have no choice but to wait for the normal release to catch up
KingDerp 
Honestly, I think your causing too much of a fuss about this. I don't think you were ripped off. You have the option to pay for the privilege, you know what your getting yourself into
Lancron 
I've seen some novels under privilege like star reborn still do mass releases though. Before people write this stuff I think they should reword it to "some novels." Plenty of other novels still do their mass release.
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When it was still at the level of fan translators, I bet the range of readers was still less widespread than now? And the readers back then were probably a specific group of people who were already familiar with Chinese webnovels to begin with. The only way for them to access the translated Chinese webnovels was by specifically searching for it, maybe via NU.
After the Webnovel app, the audience has become more general than before. They probably got to know the app from recommendations based on their downloaded apps or something like that. I know that was how I got to know this app. I downloaded Wattpad and Webnovel was in the list of similar apps. This kind of general audience is still unfamiliar with this kind of practice (Privilege program). So they need to be guided. Or educated. Webnovel couldn't just launch the program assuming that everyone will automatically get it.
Another thing, when it was still at the fan translators level, then that was just that. Fan translations. Translations brought by volunteers who dedicate their free or spare time to share their passion with others. Readers are more inclined to support fan translators monetarily, through donations, or as you said the Privilege program on Patreon, even with the exorbitant prices, because the idea was that they were doing something for others voluntarily. Webnovel is different. It is a company. Translators here are not volunteers and readers are not mere readers anymore - They are (paying) customers. So of course their attitude towards the exorbitant prices would be different, especially when they are putting on their customer hat. They will want to get value for their money.
So Webnovel needs to up their game and provide better service to their customers.
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"You know what you're getting yourself into"
If there were just one or two complaints, sure you could say that. But if there are more people who obviously "don't know what they're getting themselves into" and feel that they've been duped, as you can see from the amount of complaints in this forum alone, then the problem is with the system or how the said system is implemented, not with the users. What you're doing is victims blaming.
