I recently purchased the new privilege to unlock the chapters. But I am unable to view them. It’s still coming up as 2 unread etc but I still can’t access them even when I go to contents/chapters.

    ueeelove

    Because its the new month, privilege is only from first to last day of the month after that you must buy it again.

      Skaz I purchased them today, so it should let me unlock them. But I’m unable to do it

        Unless Webnovel reviews this service, I don’t encourage anyone to subscribe for this as it is unfair to users. I spent over 12,000 SS purchasing privilege chapters for about 8 books only to discover that I’d have to pay again for the same chapters in order to stay up to date with the story. That is, I paid to unlock up to 399 chapters of a book but now I’ve been taken back to chapter 350 and all the following chapters have been blocked. So to unlock the current chapters 400 and 401, I have to pay again for chapters 351-399. I’m sorry but this feeling like a scam to me.

          40fantasy Well it says the “privilege” is only to be able to buy the coming chapters so basically you are paying just to be able to pay to read the next chapters....

            Cantiara rebirth to a military marriage: good morning chief x400, so it should let me unlock 5 chapters. But I don’t know if it’s because I only have 3 unread it’s not letting me use the spirit stones to unlock them. The chapters don’t even appear on my chapter/contents section.

            Another book is the rebirth of the strongest empress. I purchased the x750, with the same issue being that I can’t see the chapters I unlocked using the new privilege system, so I can’t even purchase the chapters

              Skaz That would make sense if we were paying for new privilege chapters not chapters we’ve already paid for. Bear in mind that these privilege chapters are more than 200% more than the normal SS required to read chapters. Explaining it away the way you have is like giving users the middle finger after robbing them. If I’ve unlocked privilege chapters up to 399 by the end of July, I expect to either be given the option to purchase privilege chapters from the next chapter (400) or at least have the option of unlocking the daily updates with my paid SS. Saying that privilege ends at the end of the month was deliberately ambiguous.

              40fantasy Yep, that's how it works. You'll need to purchase the same tier again and again every month until the novel is finished if you want to keep resuming from where you left off.

              @Webnovel_Staff @CKtalon , you guys should really revise the fine print again to make it clearer to the customers. Or at the very least, have some staff ready in this forum to address customers' complaints, concerns and questions.

              Since yesterday evening there have been tons of complaints regarding the Privilege program, again, and yet I only see @CKtalon responding to some of it and he is not even an official WN staff. This is unbelieveably unacceptable customers service.

                Mrds93 Please can you go back and read word for word what is I’ve written? Secondly, the ‘privilege’ was PAID for, I believe I have the right to pay for NEW privileges.

                  Cantiara Then it should have been explained clearly at the beginning so users would be more informed. If I’d known from the beginning that to stay up to date I’d have to pay the same privilege chapters every month, I’d never have signed up for it.

                    ueeelove When did you buy the Privilege? Was it today (August 1st) or yesterday (July 31st).

                    Privilege access expires at the end of the month. Reading your description of the issue you are having, I'm assuming you bought your Privilege on July 31st, just before it expired. And therefore you only had the chance to read 3 chapters out of the 5 you paid for before it expired.

                      40fantasy Yep, I agree with you. The thing is, the way this Privilege program works is common in China, so they think they could just launch it to their international customers, as is, assuming that it would be pretty self-explanatory to them.

                        40fantasy I have opted not to retake privilege on the novel I opted to try, but I still have access to the chapters I accessed I just have to wait for the release to non privilege readers to catch up. There is a way to access those you have read through a menu option in the chapter list around the privilege purchase area.

                          CKtalon
                          But that is the exact problem here, a dominant firm is NOT allowed to act like private contractors...
                          Here is an extract from article 102 of TFEU.....

                          Exploitative abuse:
                          This type occurs whereby a dominant firm using dominant position to exploit consumers without losing them through conduct like price increase and production limitation. There is no legal definition of ‘exploitative abuse’ under Article 102 but it can be taken as ‘any conduct that directly causes harm to the customers of the dominant undertaking’. Without barriers to entry, the market is likely to be self-corrected by competition because monopoly profits will attract new competitors to enter the market. However, the Guidance does suggest that the Commission will intervene where the conduct is directly exploitative of consumers (for example, charging excessively high prices).

                          Excessive price:
                          Price set significantly above the competitive level. Article 102 explicitly bans unfair pricing which has been understood as to cover the excessive pricing. The charged price must be excessive and unfair to be abusive. The test used was stated in the United Brands case that whether the charged price has no reasonable relation to the economic value of the product supplied and exceeds what the dominant undertaking would have obtained in a normal and sufficiently competitive market.

                            Wow wish I had read this before purchasing additional chapter for the Great Ruler. It is a rip-off for me to purchase privilege only to get the same chapters again

                            Wish I knew this before I purchased a total of 40 chapters of Perfect Secret Love!

                            WEBNOVEL, YOU BIG CHEAT! NOT ONLY CAN YOU NOT PROTECT YOUR CREATORS FROM LEECHING WEBSITES, YOU CAN'T EVEN PROVIDE FAIR SERVICE TO PAYING READERS!

                              Yup it sucks because if the release rate is 2 chapters per day then I need to wait for 1 and a half months to catch up to what I’ve bought in advance which is 50 chapters. The privilege system pretty much eliminate the chance for authors to do mass release as well so you have no choice but to wait for the normal release to catch up

                                KingDerp You have WW being a competitor, and their prices are similar. It's still a company, although it's made up of fan translators.

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