• Questions
  • Addressing Your Complaints (Coins, Fast Passes, etc.)

So I have been wondering. In your library the amount of chapters you have read would be shown in percentage, but now it's in numbers. I personally prefered the percentage so is there a way to change it back to percentage?

    So I have been wondering. In your library the amount of chapters you have read would be shown in percentage, but now it's in numbers. I personally prefered the percentage so is there a way to change it back to percentage?

      PinguGod_

      Funny, because it used to be in numbers. The previous update changed it to percentage and a lot of users complained. They wanted numbers, so WN gave them their numbers back. Now you want the percentage back. And I'm sure you're not the only one :)

        My only problem is HOW or WHERE can i pay the money before purchasing?(i am just a student๐Ÿ˜…)but don't get me wrong i have a money my problem is just above

          Cantiara maybe one day those options (number/percentage) will be up to userโ€™s choice in the app settings... xD

          Why did my coins disappear before their expiration date. This sucks there are some chapters that cost less than 5 coins. And fp only last a week and there isn't any warning like with the coins. I will probably drop this app. Also store shouldn't be limited on the amount sold. They are too expensive and by the time you save up the store is out.

            Why did my coins disappear before their expiration date. This sucks there are some chapters that cost less than 5 coins. And fp only last a week and there isn't any warning like with the coins. I will probably drop this app. Also store shouldn't be limited on the amount sold. They are too expensive and by the time you save up the store is out.

              The option to use fast pass to unlock has dissapeard I have 3 fast passes i want to use but it will not allow me. I have checked with multiple books and there is no option to use fast pass.

                The option to use fast pass to unlock has dissapeard I have 3 fast passes i want to use but it will not allow me. I have checked with multiple books and there is no option to use fast pass.

                  I want to complain about the Membership! I paid for 7.99$ For worth of 15.99 because it was promo so I can get 500 coin first time 10 coins daily but now suddenly my membership become 3.99 for worth 7.66๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก why it was change suddenly and now im only getting 5coins daily. My privilege should be valid till 02 Feb. i need explanation on this๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก its already hard to get coins unlike before.

                    I would like to raise my concerns as well. It's about redeeming my points in Store. I know I have enough points to redeem but it seems like the Store doesn't let it work. I accumulated 3k plus of points and I tried to redeem it by using the 500 amount for 1 pass but it doesn't work. Is this a bug or what? Thank you

                      I would like to raise my concerns as well. It's about redeeming my points in Store. I know I have enough points to redeem but it seems like the Store doesn't let it work. I accumulated 3k plus of points and I tried to redeem it by using the 500 amount for 1 pass but it doesn't work. Is this a bug or what? Thank you

                        Lucein there's a limited amount of each type of item that can be redeemed. The 500 for 1 fast pass is out of stock. Likewise for the 2000 for 1 fast pass. The rest still have stock remaining, so you can redeem for the other items.

                          Mistaken_me

                          What bonus coins? The amount you get for reading is points, entirely different currency. As for daily tasks you get fast passes which have to be manually used on a chapter, they are not automatically used instead of coins.

                          sweetpea1972

                          Coins or points, they are not interchangeable. Coins are used to unlock chapters, points are used in the app profile store tab to buy vouchers or fast passes.

                          correaa

                          Reading rewards are not coins, they are points. Read the original post thoroughly for more information.

                          VikktoriaMa

                          Is the chapter in privledge status? Privledge is now solely in the paying customer domain as it was always intended to be.

                          Palmaj

                          The only coins expiring should be the ones converted from free spirit stones which would expire anyways.

                          faith0831

                          Sounds like your membership got changed from monthly to the WIP weekly membership, contact webnovel support email directly, be sure to have a ss of your initial membership purchase as they'll likely want it for verification.

                            Webnovel can you please return the free novels it used to be 3 novels 24 hours you stopped doing this from around 5 of jan and when i contacted you said it was temporary, now your saying its under consideration which means this was not a temp measure. Please please please at don't change that

                            yaoyueyi sigh.. yeah i know all this but its really hard to read when you dont have coins i read at pc so i cant collect coins and the 3 fast passess are gone just like that and i cant save my coins to read something else in the future because it will expire now my coins are almost gone it went from close to 400 and then to less than 50

                            when will it be able to collect coins in pc as well?

                              yaoyueyi sigh.. yeah i know all this but its really hard to read when you dont have coins i read at pc so i cant collect coins and the 3 fast passess are gone just like that and i cant save my coins to read something else in the future because it will expire now my coins are almost gone it went from close to 400 and then to less than 50

                              when will it be able to collect coins in pc as well?

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